Tell us about a time when you had to handle a situation where there were conflicting perspectives or interests among the interdisciplinary team. How did you resolve it?

JUNIOR LEVEL
Tell us about a time when you had to handle a situation where there were conflicting perspectives or interests among the interdisciplinary team. How did you resolve it?
Sample answer to the question:
In my previous role as an Emergency Room Nurse, I encountered a situation where there were conflicting perspectives among the interdisciplinary team. We had a patient who presented with abdominal pain, and while some team members believed it was a simple case of indigestion, others thought it could be a more serious condition like appendicitis. To resolve this, I initiated a team meeting where we discussed the patient's symptoms, medical history, and any previous similar cases we had encountered. We also shared our individual perspectives and concerns. Through open and respectful communication, we were able to reach a consensus to conduct further diagnostic tests to rule out appendicitis. This approach ensured that we considered all possibilities and provided the best possible care for the patient.
Here is a more solid answer:
In my previous role as an Emergency Room Nurse, I encountered a situation where there were conflicting perspectives among the interdisciplinary team. We had a patient who presented with abdominal pain, and while some team members believed it was a simple case of indigestion, others thought it could be a more serious condition like appendicitis. To resolve this, I took the initiative to organize a meeting with the team. During the meeting, I encouraged everyone to express their opinions and concerns openly and respectfully. We discussed the patient's symptoms in detail, reviewed their medical history, and shared any previous similar cases we had encountered. It became evident that further diagnostic tests were necessary to rule out appendicitis. I collaborated with the team to develop a plan to conduct the tests promptly while providing supportive care to the patient in the meantime. By involving the entire interdisciplinary team in the decision-making process and considering everyone's input, we ensured that the patient received comprehensive and timely care. This experience taught me the importance of effective communication, active listening, and collaborative problem-solving in a high-pressure healthcare environment.
Why is this a more solid answer?
The solid answer addresses the main points of the question by providing a specific example and adding more details on the actions taken to resolve the conflict. It explains how the candidate encouraged open communication, actively listened to different perspectives, and collaborated with the team to develop a comprehensive care plan. The impact of these actions on patient care is also highlighted. However, the answer can still be improved by providing more specific examples of how the candidate demonstrated effective communication and problem-solving skills.
An example of a exceptional answer:
In my previous role as an Emergency Room Nurse, I encountered a situation where there were conflicting perspectives among the interdisciplinary team. We had a patient who presented with severe abdominal pain, and opinions regarding the cause varied among team members. Some believed it was a gastrointestinal issue, while others suspected a possible ruptured appendix. To address this conflict, I immediately facilitated a multidisciplinary team meeting, including the attending physician, surgeon, radiologist, and the team of nurses. During the meeting, I encouraged everyone to share their observations, concerns, and rationale behind their perspectives. As the discussion progressed, I actively listened and asked clarifying questions to ensure a thorough understanding of each viewpoint. To further support decision-making, I presented recent research and evidence-based guidelines related to abdominal pain assessment. By involving the entire team and utilizing evidence-based practice, we collaboratively concluded that exploratory surgery was the best course of action to rule out any life-threatening conditions. Concurrently, I ensured that the patient received appropriate pain management, fluid resuscitation, and monitoring. Facilitating effective communication, active listening, and evidence-based decision-making not only resolved the conflict but also contributed to accurate and timely patient care. This experience reinforced my belief in the power of interdisciplinary teamwork and the importance of considering diverse perspectives to provide the highest level of care to patients.
Why is this an exceptional answer?
The exceptional answer provides a highly detailed and specific example of how the candidate handled a situation with conflicting perspectives among the interdisciplinary team. It demonstrates the candidate's ability to facilitate a multidisciplinary team meeting, actively listen to different viewpoints, and utilize evidence-based practice to make informed decisions. The impact on patient care and the candidate's belief in the importance of interdisciplinary teamwork are clearly articulated. The answer could be further improved by providing specific examples of how the candidate utilized their excellent interpersonal and communication skills during the meeting to establish rapport and foster collaborative problem-solving.
How to prepare for this question:
  • Reflect on past experiences where you encountered conflicting perspectives or interests within a team and think about how you could discuss them in an interview.
  • Prepare a clear and concise explanation of the steps you took to resolve the conflict and the positive outcomes that resulted.
  • Highlight your ability to actively listen and consider different perspectives while maintaining a respectful and inclusive approach.
  • Think about how you can showcase your problem-solving skills, specifically in relation to resolving conflicts and promoting teamwork in a fast-paced and highly stressful healthcare environment.
What are interviewers evaluating with this question?
  • Teamwork
  • Communication
  • Problem-Solving

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