What is your experience with using electronic health records and how do you maintain accuracy in documentation?

JUNIOR LEVEL

Sample answer to the question:

Sure, I've used electronic health records during my training. I found them pretty user-friendly. To keep the information accurate, I'd double-check the data I entered before saving it. Plus, I always kept detailed notes during patients' check-ups, so if I was in doubt later on, I had something to refer back to.

Here is a more solid answer:

In my previous role at General Hospital's surgical department, I worked extensively with EPIC, an electronic health records system. I would input surgical notes and patient care details, ensuring accuracy by cross-checking information against the surgery protocol and anesthesia reports. This habit of verifying data helped prevent errors in documentation. At the end of each shift, I would review all entries made to verify their correctness, which was critical in a fast-paced surgical setting.

Why is this a more solid answer?

The solid answer connects directly to the job description by mentioning a specific EHR system and how it was used in a surgical context. However, it could further improve by addressing teamwork and communication skills as part of the documentation process. Additionally, it could mention how the candidate maintains accuracy during emergent situations which are common in a surgical environment.

An example of a exceptional answer:

Throughout my two-year tenure at City Medical's high-volume surgery center, I utilized Cerner and EPIC systems to manage patient records. My rigorous process began with in-the-moment transcription during procedures to minimize recall errors. Post-operatively, I engaged in peer cross-checking with my colleagues to ensure data integrity, especially critical details like medication dosages and times of surgical interventions. I leveraged the system's alert features to catch common entry mistakes, and regularly participated in EHR accuracy workshops to stay updated on best practices. My adherence to these strict protocols not only maintained accuracy but also streamlined the perioperative workflow.

Why is this an exceptional answer?

The exceptional answer provides specifics about the use of multiple EHR systems, implying familiarity with the technology vital for the job. It describes tangible processes for maintaining accuracy and demonstrates the candidate's commitment to continuous improvement through workshops. It also shows awareness of team collaboration in the documentation process and aligns with the job description's emphasis on a high-pressure work environment and the need for attention to detail.

How to prepare for this question:

Reflect on specific instances where using EHR was crucial to patient care and how you maintained documentation accuracy during those times. Remember to link those experiences to surgical nursing and the high-pressure environment of the role.

Think about any training or workshops you've attended that centered on EHR best practices, especially those related to surgery, and be ready to discuss how these have shaped your approach to documentation.

Prepare to talk about the collaboration aspect of documentation in surgery, including how you've interacted with colleagues to verify and cross-check patient records for accuracy.

Consider how the responsibilities of the new role might require additional EHR skills or knowledge, and articulate any proactive steps you're willing to take to meet those demands, such as additional training or certification.

What are interviewers evaluating with this question?