Tell me about a time when you had to deliver difficult news to a patient or their family. How did you approach the situation?

SENIOR LEVEL

Sample answer to the question:

Once, I had to deliver difficult news to a patient who was diagnosed with colorectal cancer. I approached the situation by first preparing myself mentally and emotionally, ensuring I was composed and empathetic. I scheduled a private meeting with the patient and their family to provide them with the news in a compassionate manner. I explained the diagnosis in simple terms, allowing them time to process the information. I provided emotional support and assured them that we would do everything possible to provide the best care. I also discussed the treatment options available and answered their questions. Throughout the conversation, I maintained open and honest communication, ensuring they felt heard and understood.

Here is a more solid answer:

During my tenure as a colorectal surgeon, there was a challenging situation when I had to deliver the news of a complicated surgical outcome to a patient's family. I approached the situation by prioritizing open and clear communication. I scheduled a meeting with the family and gathered all the necessary medical records and test results to provide them with a comprehensive understanding of the situation. I focused on explaining the details of the surgery and the reasons behind the outcome, taking care to use language that the family could easily comprehend. I empathized with their concerns and emotions, validating their feelings and providing reassurance. I also presented them with alternative treatment options and involved them in the decision-making process. Throughout the discussion, I ensured that their questions were addressed and that they felt supported and involved in the patient's care.

Why is this a more solid answer?

The solid answer builds upon the basic answer by including more specific details about the situation and the candidate's approach. The candidate demonstrates effective communication skills, empathy, and the ability to involve the patient's family in the decision-making process.

An example of a exceptional answer:

In one instance, I had to deliver the difficult news of a recurrence of colorectal cancer to a patient and their family. I approached the situation by adopting a comprehensive and compassionate approach. Prior to the meeting, I extensively reviewed the patient's medical records and consulted with the multidisciplinary team to ensure I had a thorough understanding of the situation and the available treatment options. During the meeting, I created a calm and comfortable environment to alleviate the family's anxiety. I presented the news with utmost sensitivity, providing them with a clear understanding of the prognosis and discussing the potential treatment strategies available. I also emphasized the importance of emotional support and offered to connect them with counseling services. Throughout the entire process, I ensured open and honest communication, actively listening to their concerns and addressing their questions. I continued to provide ongoing support and regular updates throughout the patient's treatment journey.

Why is this an exceptional answer?

The exceptional answer stands out by providing a high level of detail and showcasing the candidate's expertise in delivering difficult news. The candidate demonstrates comprehensive preparation, compassion, and a commitment to ongoing support for the patient and their family.

How to prepare for this question:

Reflect on past experiences where you had to deliver difficult news to patients or their families and think about the strategies that worked well.

Consider the importance of empathy and clear communication when discussing difficult topics.

Familiarize yourself with the latest advancements in colorectal surgery and treatment options to provide comprehensive information to patients and their families.