/Internal Auditor/ Interview Questions
JUNIOR LEVEL

Tell us about a time when you faced resistance from management in implementing an audit recommendation. How did you handle it?

Internal Auditor Interview Questions
Tell us about a time when you faced resistance from management in implementing an audit recommendation. How did you handle it?

Sample answer to the question

One time, I conducted an audit and made several recommendations for process improvements. However, when I presented these recommendations to management, I faced resistance from them. They were hesitant to implement the changes due to concerns about disrupting current workflows and the costs associated with making the necessary adjustments. To handle the situation, I took a collaborative approach. I scheduled meetings with the relevant managers and explained the benefits of implementing the recommendations. I provided data and examples of similar organizations that had successfully implemented similar changes. I also offered to provide support and guidance throughout the implementation process. Eventually, management agreed to implement most of the recommendations, and I worked closely with them to ensure a smooth transition.

A more solid answer

During an audit, I identified several areas for process improvement and made recommendations to management. However, when I presented these recommendations, I faced resistance from management due to concerns about disrupting current workflows and the costs involved. To address this, I took a proactive and collaborative approach. I scheduled meetings with each manager affected by the recommendations and took the time to understand their concerns and perspectives. I explained the benefits of the proposed changes and provided concrete data and examples of organizations that had successfully implemented similar improvements. I also offered to provide guidance and support throughout the implementation process. By actively engaging with management, I was able to address their concerns and gain their support. As a result, most of the recommendations were implemented, leading to improved efficiency and cost savings for the organization.

Why this is a more solid answer:

The solid answer provides more specific details about the situation, the candidate's actions, and the outcome of their efforts. The candidate effectively addresses the evaluation areas of adaptability, problem-solving, and communication by demonstrating their ability to understand and address management's concerns, provide data-backed explanations, and offer support throughout the implementation process. The answer aligns with the job description by highlighting the candidate's skills in process improvement, data analysis, and collaboration.

An exceptional answer

During an audit, I identified inefficiencies in the organization's inventory management process and made recommendations to improve it. However, when I presented these recommendations to management, I encountered significant resistance. They were concerned about the potential disruption of current operations and the costs associated with implementing the changes. To handle this situation, I took a strategic and solution-oriented approach. Firstly, I conducted a thorough analysis to quantify the potential benefits of the proposed improvements. I gathered data on the current inventory levels, ordering patterns, and costs, and projected the savings that could be achieved by implementing the recommendations. I created a comprehensive report with detailed cost-benefit analysis and presented it to management, addressing each concern they had raised. To further alleviate their apprehensions, I suggested piloting the changes in one department to demonstrate the positive impact. I worked closely with the department head to implement the changes and closely monitored the results. The pilot phase turned out to be highly successful, resulting in reduced inventory holding costs and improved order accuracy. Armed with this success story, I presented the results to the management team, convincing them of the effectiveness of the recommendations. As a result, management agreed to implement the changes organization-wide, leading to significant cost savings and process efficiencies.

Why this is an exceptional answer:

The exceptional answer provides even more specific details about the situation and the candidate's actions. The candidate effectively addresses the evaluation areas of adaptability, problem-solving, and communication by showcasing their ability to conduct in-depth analysis, quantify benefits, pilot changes, and present compelling evidence to overcome resistance. Additionally, the answer demonstrates the candidate's ability to drive significant positive impact and achieve cost savings and process efficiencies, aligning well with the job description. Overall, the exceptional answer stands out for its strategic and persuasive approach to handling resistance from management.

How to prepare for this question

  • 1. Familiarize yourself with the common challenges and arguments against audit recommendations, such as concerns about disruption, costs, or feasibility. Prepare examples and data to counter these arguments.
  • 2. Practice presenting your recommendations clearly and concisely. Focus on explaining the benefits and providing relevant evidence to support your case.
  • 3. Develop strong problem-solving skills by analyzing real-world scenarios and identifying potential solutions.
  • 4. Enhance your communication skills, both written and verbal, to effectively convey your ideas and address concerns.
  • 5. Stay updated with industry best practices and benchmarks to strengthen your understanding of the benefits of implementing audit recommendations.

What interviewers are evaluating

  • Adaptability
  • Problem-solving
  • Communication

Related Interview Questions

More questions for Internal Auditor interviews