INTERMEDIATE LEVEL

Interview Questions for Help Desk Technician

How do you follow up with customers to ensure their issues have been resolved?
What communication and interpersonal skills do you possess?
Describe your experience in resolving technical problems with LAN, WAN, or other computer systems.
What measures do you take to ensure customer satisfaction?
What reports do you run to determine recurring malfunctions?
Walk us through your process of diagnosing and resolving technical issues.
How do you handle sensitive or confidential information from customers?
What qualification or certification do you have in IT or Computer Science?
What technical knowledge do you have in IT and computer systems?
Describe your experience as a help desk technician or in a customer support role.
What experience do you have in installing, modifying, and repairing computer hardware and software?
How do you maintain the performance of computer systems on a daily basis?
How do you stay updated with the latest tech products?
Can you give an example of a time when you went above and beyond to assist a customer?
Tell us about a time when you demonstrated patience and understanding with a customer.
Tell us about your experience with remote control and troubleshooting.
Have you written training manuals or provided training to computer users before?
How do you provide customer service in a tech support role?
Describe a situation where you had to handle a difficult or irate customer.
How do you document and track technical issues and their resolutions?
How do you prioritize and manage your workload in a help desk role?
How do you pay attention to detail in your work?
What steps do you take to ensure security and confidentiality of customer data?
What steps do you take to ensure your own professional development in the IT field?
Can you describe a situation where you had to multitask and how you handled it?
Tell us about a time when you gathered feedback from customers about their computer usage.
Tell us about a time when you had to troubleshoot an IT or computer system remotely.
Describe a situation where you had to escalate a technical issue to a higher level of support.
How do you approach problem-solving?
See Also in Help Desk Technician
Junior (0-2 years of experience) Level
Intermediate (2-5 years of experience) Level
Senior (5+ years of experience) Level
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