Tell us about a time when you faced resistance from vendors or suppliers during the recovery process. How did you handle it?

During my time as a Recovery Auditor, I encountered resistance from vendors when trying to recover funds for the company. One particular instance was when a vendor disputed the overpayment identified in their account. To handle this situation, I first gathered all the necessary documentation and evidence to support our findings. Then, I scheduled a meeting with the vendor to discuss the issue and present our findings. I maintained a calm and professional demeanor throughout the meeting, emphasizing that our goal was to resolve the matter amicably. I actively listened to the vendor's concerns and addressed each one with data-driven explanations. By showing empathy and understanding, I was able to build a rapport and establish trust with the vendor. Ultimately, we reached a mutually beneficial agreement, and the vendor agreed to return the overpaid amount. This experience taught me the importance of effective communication, problem-solving, and maintaining relationships with vendors.

As a Recovery Auditor, I encountered a challenging situation with a resistant vendor during the recovery process. We had identified an overpayment in their account and reached out to rectify the issue. However, the vendor disputed our findings, claiming it was an error on our end. To handle this, I took a systematic approach. Firstly, I thoroughly analyzed the vendor's account, cross-referencing it with our payment records. I also consulted with the accounts payable team to gain further insights. Armed with this information, I scheduled a face-to-face meeting with the vendor's representative. During the meeting, I presented our findings in a clear and concise manner, supported by evidence and financial data. I actively listened to their concerns and validated their perspective, showing empathy and understanding. I engaged in open dialogue, asking clarifying questions to address any discrepancies. Through effective communication and problem-solving, we were able to reach a resolution. We discovered that there had been a mismatch in our accounting systems, leading to the overpayment. As a result, we agreed on a repayment plan that suited both parties, ensuring fairness and maintaining a positive vendor relationship. This situation not only showcased my analytical skills and attention to detail but also highlighted my ability to communicate effectively and build strong relationships with vendors.

As a Recovery Auditor, I encountered a significant resistance from a vendor during the recovery process. We had identified a substantial overpayment in their account, which they vehemently disputed. Recognizing the gravity of the situation, I approached it with a strategic mindset. Firstly, I conducted a comprehensive audit of the vendor's financial records to minimize any potential errors on our part. This involved analyzing a large volume of transactions, cross-checking invoices, and verifying payment terms. Armed with a clear understanding of the situation, I scheduled a meeting with the vendor's executive team, including their CFO and legal representative. During the meeting, I meticulously presented our findings, highlighting the specific discrepancies and providing supporting evidence. I anticipated potential objections and had prepared counterarguments backed by financial and legal expertise. I actively listened to their concerns and acknowledged their viewpoint, fostering a respectful and constructive dialogue. By leveraging my excellent negotiation skills, I proposed a mutually beneficial solution. We agreed on a repayment plan that took into account the vendor's financial capabilities while ensuring the recovery of the overpaid amount. Throughout the process, I maintained open lines of communication with the vendor, providing regular progress updates and addressing any additional concerns that arose. This experience not only showcased my analytical acumen and problem-solving abilities but also demonstrated my effective communication skills and ability to navigate challenging situations with vendors.