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JUNIOR LEVEL

Tell me about a time when you had to handle objections from a potential client. How did you address their concerns?

Sales Development Representative Interview Questions
Tell me about a time when you had to handle objections from a potential client. How did you address their concerns?

Sample answer to the question

In my previous role as a Sales Development Representative, I encountered objections from potential clients on a regular basis. One specific instance that stands out is when a client expressed concerns about the pricing of our product. To address their concerns, I first listened attentively and empathized with their perspective. I then explained the value and benefits of our product, highlighting how it solves their pain points and delivers a strong return on investment. Additionally, I offered alternative pricing options and discounts to meet their budgetary requirements. By taking the time to understand their concerns and providing tailored solutions, I was able to alleviate their objections and ultimately close the deal.

A more solid answer

In my previous role as a Sales Development Representative, I encountered objections from potential clients on a regular basis. One specific instance that stands out is when a client expressed concerns about the pricing of our product. To address their concerns, I first listened attentively and empathized with their perspective. I then utilized my proficiency in CRM software to quickly access relevant information about the client's history with our company. This allowed me to tailor my response to their specific pain points and requirements. I explained the value and benefits of our product in a clear and concise manner, showcasing my familiarity with different sales techniques such as storytelling and social proof. Furthermore, I utilized pipeline management strategies to present alternative pricing options and discounts that aligned with the client's budgetary requirements. By effectively handling their objections and providing tailored solutions, I was able to alleviate their concerns and close the deal.

Why this is a more solid answer:

The solid answer improves upon the basic answer by demonstrating proficiency in CRM software and familiarity with sales techniques. It also showcases the ability to quickly build rapport with customers and understand their pain points and requirements. However, there is still room for improvement in terms of providing more specific details and emphasizing the positive attitude when facing rejection.

An exceptional answer

In my previous role as a Sales Development Representative, I encountered objections from potential clients on a regular basis. One specific instance that stands out is when a client expressed concerns about the pricing of our product. To address their concerns, I first listened attentively and empathized with their perspective, utilizing my strong interpersonal skills to build rapport and establish trust. Drawing on my proficiency in CRM software, I accessed detailed customer profiles to gain a comprehensive understanding of their pain points and requirements. I then crafted a personalized response that showcased my familiarity with various sales techniques, such as consultative selling and objection handling. By presenting a compelling story that highlighted the value and benefits of our product, tailored to the client's specific needs, I was able to address their concerns effectively. Furthermore, I employed pipeline management strategies to present alternative pricing options and discounts that aligned with the client's budgetary requirements, showcasing my ability to handle rejection and adapt with a positive attitude. Through clear communication and a customer-centric approach, I was able to successfully overcome objections and close the deal.

Why this is an exceptional answer:

The exceptional answer goes above and beyond by providing more specific details and emphasizing the candidate's strong interpersonal skills, their ability to adapt to rejection with a positive attitude, and their customer-centric approach. It also highlights their proficiency in CRM software and their familiarity with various sales techniques. This answer effectively demonstrates how the candidate addresses objections and builds rapport with potential clients.

How to prepare for this question

  • Familiarize yourself with the company's products/services and understand the unique value proposition
  • Develop a strong understanding of different sales techniques (consultative selling, objection handling, etc.)
  • Practice active listening and empathy to effectively address customer concerns
  • Become proficient in CRM software and utilize it to access relevant customer information
  • Be prepared to provide tailored solutions and alternative options based on customer requirements
  • Maintain a positive attitude and be resilient in the face of rejection

What interviewers are evaluating

  • Proficiency in CRM software and Microsoft Office Suite
  • Familiarity with different sales techniques and pipeline management
  • Strong interpersonal skills and the ability to quickly build rapport with customers
  • Capable of understanding customer pain points and requirements
  • Ability to handle rejection and continue on with a positive attitude when reaching out to the next potential client

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