Tell us about a time when you had to work with a client who had specific accessibility requirements. How did you ensure that the application met those requirements?
Applications Engineer Interview Questions
Sample answer to the question
I had a client who required specific accessibility features in their application. To ensure that the application met their requirements, I started by conducting a thorough analysis of the accessibility guidelines and standards that needed to be followed. I then collaborated with the development team to implement these features, such as providing alternative text for images, ensuring proper color contrast, and implementing keyboard navigation. I also conducted extensive testing to verify the accessibility of the application, using screen readers and assistive technologies. Finally, I worked closely with the client to gather their feedback and make any necessary adjustments to further improve the accessibility of the application.
A more solid answer
In a previous project, I worked with a client who required specific accessibility features in their application. To ensure compliance with accessibility standards, I conducted a comprehensive analysis of the client's requirements and relevant accessibility guidelines, such as WCAG 2.1. I collaborated closely with the client, project managers, and the development team to implement the required features. This involved adding alternative text for images, ensuring proper color contrast, and providing keyboard navigation options. We also conducted extensive testing using screen readers and assistive technologies to verify the accessibility of the application. Additionally, I created user guides and provided training sessions for the client to educate them on how to use and maintain the accessible features of the application. Throughout the process, I maintained open and transparent communication with the client, addressing their concerns and incorporating their feedback to continuously improve the application's accessibility.
Why this is a more solid answer:
The solid answer provides more specific details about the candidate's experience working with a client with accessibility requirements. It highlights their collaboration with stakeholders, including the client, project managers, and the development team. The answer also mentions the use of specific accessibility guidelines and testing methods. However, it could still be improved by providing more specific examples of challenges faced and how they were overcome.
An exceptional answer
During a project, I encountered a client who had specific accessibility requirements for their application. To ensure their needs were met, I started by conducting a detailed accessibility audit of their existing application, identifying areas that needed improvement. Based on the audit, I created a robust accessibility plan that included implementing features like ARIA tags, high color contrast, and keyboard accessibility. These features were implemented in close collaboration with the development team, following the WCAG 2.1 guidelines. To validate the accessibility changes, I engaged individuals with disabilities for user testing, and their feedback was instrumental in fine-tuning the application. Furthermore, I arranged accessibility training sessions for the client's staff to ensure they were equipped with the knowledge to maintain the application's accessibility. As a result of these efforts, the application not only met the client's specific accessibility requirements but also achieved WCAG AA compliance, exceeding their expectations.
Why this is an exceptional answer:
The exceptional answer goes into further detail about the candidate's experience working with a client with accessibility requirements. It mentions conducting an accessibility audit, implementing specific features, and engaging individuals with disabilities for user testing. The answer also highlights the achievement of WCAG AA compliance, demonstrating the candidate's dedication to meeting and exceeding accessibility standards. Additionally, the answer emphasizes the candidate's proactive approach by arranging training sessions for the client's staff.
How to prepare for this question
- Familiarize yourself with accessibility guidelines, such as WCAG, and understand the specific requirements for different disabilities.
- Highlight any previous experience working on accessibility-related projects or initiatives.
- Be prepared to discuss specific challenges faced during the project and how you overcame them.
- Demonstrate your ability to collaborate with stakeholders, such as clients, project managers, and development teams.
- Highlight your attention to detail and commitment to delivering high-quality products.
- Share examples of how you have provided technical support and customer service in previous roles.
What interviewers are evaluating
- Analytical and problem-solving abilities
- Communication and teamwork skills
- Attention to detail
- Customer service
- Technical support
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