Medical Records Clerk Interview Questions

How comfortable are you working with computer systems and EHR software? Can you describe any specific tasks or projects you have completed using these systems?

JUNIOR LEVEL

Sample answer to the question:

I am very comfortable working with computer systems and EHR software. In my previous position as a Medical Records Clerk, I used EHR software on a daily basis to organize and manage patients' health information data. I was responsible for ensuring that all paperwork was properly filled out and filed, both digitally and physically. I also regularly accessed and updated records using the EHR system. Additionally, I maintained the confidentiality of patient information in accordance with HIPAA regulations. Overall, my experience with computer systems and EHR software has been extensive and I am confident in my ability to utilize these tools effectively.

Here is a more solid answer:

I am extremely comfortable working with computer systems and EHR software, and I have completed a variety of tasks and projects using these systems. For example, in my previous role as a Medical Records Clerk, I used EHR software to organize and manage patients' health information data, ensuring that all paperwork was properly filled out and filed. I also regularly accessed and updated records, inputting new information and making necessary changes. Additionally, I participated in departmental audits and information requests, where I utilized the EHR system to retrieve specific patient records. This experience has given me a deep understanding of how to navigate and utilize EHR software efficiently and effectively.

Why is this a more solid answer?

The solid answer expands on the basic answer by providing specific examples of tasks and projects completed using computer systems and EHR software. It highlights the candidate's ability to organize and manage patient records, input new information, make changes, and retrieve specific records for audits and information requests.

An example of a exceptional answer:

I am extremely comfortable working with computer systems and EHR software, and have a comprehensive understanding of their functionality. In my previous role as a Medical Records Clerk, I successfully completed various tasks and projects using these systems. One project involved migrating a large volume of paper-based records onto the EHR system, which required meticulous attention to detail to ensure accuracy and completeness. I also collaborated with the IT department to customize the EHR software interface, simplifying the data-entry process and improving overall efficiency. Furthermore, I trained and mentored new employees on how to effectively utilize the EHR software, ensuring consistent and accurate record-keeping practices within the organization.

Why is this an exceptional answer?

The exceptional answer goes above and beyond by providing a comprehensive understanding of computer systems and EHR software. It includes specific details about a project involving the migration of paper-based records, as well as collaboration with the IT department to customize the EHR software interface. Additionally, it showcases the candidate's ability to train and mentor others on utilizing the software effectively, highlighting their leadership and communication skills.

How to prepare for this question:

Familiarize yourself with different types of computer systems and EHR software commonly used in the healthcare industry.

Highlight any specific tasks or projects you have completed using computer systems and EHR software, emphasizing your attention to detail and ability to maintain accuracy.