Tell me about a time when you had to collaborate with a difficult colleague or staff member.

JUNIOR LEVEL
Tell me about a time when you had to collaborate with a difficult colleague or staff member.
Sample answer to the question:
I once had to collaborate with a difficult colleague during a challenging labor and delivery case. This colleague was known for being uncooperative and resistant to teamwork. Despite the initial difficulties, I recognized the importance of effective collaboration for the well-being of the mother and baby, so I took a proactive approach. I initiated open and honest communication, addressing our shared goals and the need to work together. I also actively listened to their concerns and validated their perspective, which helped to diffuse tension. We established a plan and delegated tasks based on our respective strengths. By showing empathy, remaining calm, and maintaining a professional demeanor, I was able to build trust and eventually turn the situation around. We successfully managed the case, and afterward, my colleague expressed appreciation for my approach, as it improved our working relationship.
Here is a more solid answer:
During a complex labor and delivery case, I encountered a challenging situation with a colleague who had a reputation for being difficult to work with. Recognizing the criticality of teamwork in such cases, I took a proactive approach to find common ground and improve collaboration. I initiated a one-on-one conversation to address any underlying tensions and established clear communication channels. I actively listened to my colleague's concerns and perspectives, validating their feelings and creating a safe space for open dialogue. By demonstrating empathy, understanding, and patience, I was able to build trust and rapport. We then developed a plan and delegated responsibilities based on our individual strengths. Through effective communication and cooperation, we successfully managed the case, achieving the best outcome for the mother and baby. This experience taught me the importance of adaptability, conflict resolution, and the ability to foster positive working relationships even in challenging circumstances.
Why is this a more solid answer?
The solid answer addresses the scenario of collaborating with a difficult colleague during a labor and delivery case with more specific details and examples. It emphasizes the candidate's approach of open communication, empathy, and conflict resolution. It showcases the candidate's ability to adapt, resolve conflicts, and maintain positive working relationships. However, it could still be improved by providing more specific examples of collaboration strategies used.
An example of a exceptional answer:
I encountered a challenging situation during a high-risk labor and delivery case where I had to collaborate with a difficult colleague. This colleague was known for their resistance to teamwork and had a confrontational demeanor. Realizing the significance of effective collaboration, I took a proactive approach to mitigate any potential disruptions. I scheduled a private meeting to discuss our shared goals, emphasizing the importance of putting aside personal differences for the mother and baby's well-being. During the meeting, I actively listened to their concerns, acknowledging their expertise and perspective. By demonstrating genuine empathy and understanding, I was able to establish a foundation of trust. We collaborated to develop a comprehensive care plan, leveraging each other's strengths and expertise to provide the best possible care. To further foster teamwork, I organized regular team meetings to encourage open communication and address any challenges or conflicts. Through constant communication, mutual respect, and a shared commitment to delivering exceptional care, we not only successfully managed the case but also developed a strong working relationship. This experience taught me valuable lessons in conflict resolution, adaptability, and building effective collaborations in high-stress environments.
Why is this an exceptional answer?
The exceptional answer showcases the candidate's ability to handle a challenging collaboration situation with a difficult colleague during a high-risk labor and delivery case. It provides specific details of the candidate's approach, including scheduling a private meeting, actively listening to their colleague, and organizing regular team meetings. It demonstrates the candidate's exceptional skills in conflict resolution, adaptability, and fostering effective collaboration. The answer goes above and beyond in addressing the evaluation areas and shows the candidate's ability to thrive in high-stress environments.
How to prepare for this question:
  • Reflect on past experiences where you had to collaborate with difficult colleagues or staff members.
  • Identify the strategies you used to address conflicts and improve collaboration.
  • Consider the impact of your actions on the overall outcome of the situation.
  • Practice storytelling techniques to effectively communicate your experiences in a concise yet compelling manner.
  • Highlight your ability to adapt, empathize, and maintain professionalism in challenging situations during the interview.
What are interviewers evaluating with this question?
  • Collaboration
  • Interpersonal Skills

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