Tell me about a time when you had to communicate technical information to a non-technical stakeholder. How did you ensure their understanding?

In my previous role as an Electrification Engineer, I had the opportunity to communicate technical information to a non-technical stakeholder. It was during a project where we were developing an electric vehicle charging system. I was responsible for explaining the technical aspects of the system to a group of investors who had limited knowledge of electrical engineering. To ensure their understanding, I used simple and non-technical language to explain concepts, avoided jargon, and provided real-life examples to illustrate how the system works. I also prepared visual aids, such as diagrams and charts, to make the explanation more visual and accessible. Finally, I encouraged the stakeholders to ask questions and provided additional resources, such as articles or videos, for them to further educate themselves on the topic.

During my time as an Electrification Engineer, I encountered a situation where I had to effectively communicate technical information to a non-technical stakeholder. The project involved the design and implementation of an energy storage system for a renewable energy project. The stakeholder was a government representative who needed to understand the technical aspects of the system to make informed decisions. To ensure their understanding, I took a proactive approach by conducting a preliminary meeting to assess their level of familiarity with the topic. Based on their limited knowledge, I tailored my explanation using layman terms, avoiding technical jargon and acronyms. I also used visual aids, such as diagrams and infographics, to simplify complex concepts. Additionally, I provided real-world examples and analogies to relate the technical information to everyday experiences. After the initial explanation, I encouraged the stakeholder to ask questions and provided additional resources, such as technical documents and case studies, to further enhance their understanding. By taking these steps, I successfully ensured that the non-technical stakeholder comprehended the technical information and was able to make informed decisions regarding the project.

In my role as an Electrification Engineer, I had the opportunity to communicate technical information to a non-technical stakeholder during the development of an electric vehicle charging infrastructure. The stakeholder was a community representative who wanted to understand the technical aspects and benefits of the charging system. To ensure their understanding, I first conducted a meeting to identify their knowledge level. I discovered that they had limited understanding of electrical engineering concepts. To bridge this gap, I created a customized presentation with a clear structure and visual aids, making sure to use plain language and relatable examples. I also facilitated interactive discussions, encouraging the stakeholder to ask questions and providing thorough explanations. To further solidify their understanding, I organized a hands-on demonstration where the stakeholder could experience the charging process firsthand. I also offered follow-up sessions, providing additional resources and guidance for their continued learning. By tailoring my communication, utilizing visual aids, facilitating discussions, and providing practical experiences and resources, I ensured the stakeholder's comprehensive understanding of the technical information.