How would you describe your communication and interpersonal skills?

JUNIOR LEVEL
How would you describe your communication and interpersonal skills?
Sample answer to the question:
I would describe my communication and interpersonal skills as strong. I have excellent listening skills and am able to effectively convey my thoughts and ideas. In my previous role, I worked closely with a team of healthcare professionals to improve the quality and completeness of clinical documentation. I was able to effectively collaborate and communicate with them to ensure that the documentation accurately reflected the care and services provided. I also have experience providing education and training to clinical staff regarding documentation practices. Overall, I believe my communication and interpersonal skills are essential in building strong relationships and working collaboratively in a team environment.
Here is a more solid answer:
I would describe my communication and interpersonal skills as excellent. I have strong verbal and written communication skills, which have been essential in my previous role as a Clinical Documentation Improvement Specialist. I regularly interacted with healthcare professionals to review and improve the quality of clinical documentation. I was able to effectively communicate the importance of accurate documentation and provide guidance to ensure compliance with healthcare regulations. Additionally, I worked collaboratively with a team of clinical staff to identify and resolve any issues related to documentation. My ability to build relationships and establish rapport has been instrumental in creating a positive and productive working environment.
Why is this a more solid answer?
The solid answer provides more specific examples and details to support the candidate's claims. They mention their role as a Clinical Documentation Improvement Specialist and how their communication and interpersonal skills were essential in that role. However, the answer could still be improved by providing quantifiable results or achievements that demonstrate the effectiveness of their skills.
An example of a exceptional answer:
I would describe my communication and interpersonal skills as exceptional. Throughout my career as a Clinical Documentation Improvement Specialist, I have consistently demonstrated strong communication skills both verbally and in written form. I have effectively communicated with healthcare professionals to ensure accurate and complete clinical documentation. As a result of my efforts, there was a significant improvement in documentation quality, leading to increased compliance and decreased coding and billing errors. Additionally, I have received positive feedback from clinical staff regarding my ability to provide education and training on documentation practices. My interpersonal skills have allowed me to build strong relationships with team members, fostering collaboration and creating a positive work environment.
Why is this an exceptional answer?
The exceptional answer provides specific examples and quantifiable results to showcase the candidate's exceptional communication and interpersonal skills. They mention the significant improvement in documentation quality as a result of their efforts, which demonstrates the effectiveness of their skills. Additionally, they highlight the positive feedback received from clinical staff, further reinforcing their exceptional skills.
How to prepare for this question:
  • Reflect on specific examples from your previous role where your communication and interpersonal skills were essential in achieving positive outcomes.
  • Practice articulating your thoughts and ideas clearly and concisely, both verbally and in written form.
  • Research effective communication and interpersonal strategies in the healthcare industry and incorporate them into your answers.
  • Seek feedback from colleagues or supervisors about your communication and interpersonal skills to identify areas for improvement.
What are interviewers evaluating with this question?
  • Communication skills
  • Interpersonal skills

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