Can you provide examples of your excellent communication and interpersonal skills?

Sample answer to the question

Yes, I have excellent communication and interpersonal skills. In my previous role as a customer service representative at a busy call center, I interacted with customers from diverse backgrounds on a daily basis. I was able to effectively listen to their concerns, empathize with their situations, and provide accurate information and solutions. I also collaborated with team members and supervisors to ensure that customer issues were resolved promptly. Additionally, I volunteered as a mentor at a local youth organization, where I communicated with young individuals and helped them develop important life skills. My interpersonal skills allowed me to build trust and establish positive relationships with both customers and mentees.

A more solid answer

Certainly! I have a wealth of experience showcasing my excellent communication and interpersonal skills. For instance, during my time as a customer service representative at a busy call center, I honed my ability to effectively communicate with customers from diverse backgrounds. I actively listened to their concerns, empathized with their situations, and provided accurate information and solutions to ensure their satisfaction. Moreover, my interpersonal skills allowed me to collaborate seamlessly with team members and supervisors to address any complex customer issues. Outside of work, I volunteered as a mentor at a local youth organization where I communicated with young individuals, helping them develop important life skills. I built trust, established positive relationships, and provided guidance to empower them. These experiences have sharpened my communication and interpersonal skills, enabling me to effectively connect with others in any situation.

Why this is a more solid answer:

The solid answer provides specific examples of the candidate's experience as a customer service representative and a mentor. It highlights the candidate's ability to actively listen, empathize, collaborate, and build trust. However, it can be further improved by including more detailed examples and quantifying the impact of the candidate's communication and interpersonal skills.

An exceptional answer

Absolutely! My communication and interpersonal skills have consistently exceeded expectations throughout my career. For instance, as a customer service representative at a busy call center, I handled an average of 100 calls per day. Through my excellent communication skills, I successfully resolved customer issues and achieved a customer satisfaction rating of over 95%. I was commended by supervisors for my ability to maintain composure and articulate complex information clearly, even in high-pressure situations. Additionally, my strong interpersonal skills allowed me to build strong partnerships with colleagues, resulting in improved team collaboration and efficiency. For example, I initiated regular team meetings to foster open communication and received positive feedback for creating a supportive and inclusive work environment. These experiences have not only showcased my exceptional communication and interpersonal skills but also demonstrated my ability to drive positive outcomes for both customers and team members.

Why this is an exceptional answer:

The exceptional answer provides specific and quantifiable examples of the candidate's communication and interpersonal skills. It highlights the candidate's ability to handle a high volume of calls, maintain composure, achieve high customer satisfaction, and foster teamwork. Moreover, it demonstrates the candidate's ability to drive positive outcomes. The answer effectively showcases the candidate's exceptional communication and interpersonal skills.

How to prepare for this question

1. Reflect on your past experiences where you demonstrated excellent communication and interpersonal skills. Write down specific examples of situations and how you effectively communicated and connected with others.
2. Prepare concise and clear explanations of these examples to share during the interview. Focus on the impact your communication and interpersonal skills had on the outcomes.
3. Practice active listening and empathy. These skills are essential for effective communication and building positive relationships.
4. Research common communication and interpersonal skills questions asked in subway operator interviews. Familiarize yourself with the key skills and attributes they are looking for.
5. Familiarize yourself with the subway operator job description and highlight any relevant experiences or accomplishments that demonstrate your communication and interpersonal skills.
6. Be confident and maintain a positive attitude during the interview. Showcasing your excellent communication and interpersonal skills can be done not only through your answers but also through your demeanor.
7. If possible, role-play scenarios with a friend or family member to practice your communication and interpersonal skills.

What interviewers are evaluating

Communication skills
Interpersonal skills