Describe a situation where you had to work with a difficult colleague or team member. How did you handle it?

INTERMEDIATE LEVEL
Describe a situation where you had to work with a difficult colleague or team member. How did you handle it?
Sample answer to the question:
I once had to work with a difficult colleague during a research project. They had a very different work style and often dismissed my ideas. To handle it, I approached the situation with patience and open communication. I scheduled a one-on-one meeting with them to discuss the issues and understand their perspective. I actively listened to their concerns and expressed my own. Together, we found common ground and established a more collaborative approach. We started having regular check-ins to keep each other updated and ensure we were on the same page. In the end, we successfully completed the project and even developed a mutual respect for each other's work style.
Here is a more solid answer:
In a previous role, I encountered a difficult team member who often challenged my ideas and resisted collaboration. To address the issue, I initiated open and honest communication with them. I scheduled a meeting to discuss our differences and understand their perspective. During the conversation, I actively listened to their concerns and acknowledged their expertise. I then shared my own thoughts, providing evidence to support my ideas. We reached a compromise by incorporating elements from both our approaches. To ensure ongoing collaboration, we established a weekly meeting to align our goals and share progress. By fostering transparency and mutual respect, we were able to work together more effectively and achieve successful outcomes.
Why is this a more solid answer?
The solid answer provides more specific details about the situation, the candidate's actions, and the outcomes. It demonstrates their ability to effectively communicate, actively listen, and collaborate with a difficult colleague. The answer also highlights the candidate's problem-solving skills, as they found a compromise and established a system for ongoing collaboration. However, the answer can still be improved by providing specific examples or metrics to showcase the successful outcomes of their collaboration.
An example of a exceptional answer:
During a complex surgical procedure, I had to work closely with a team member who had a reputation for being difficult to work with. Their persistent questioning and resistance to suggestions created a challenging environment. To manage the situation, I first ensured that I thoroughly understood the rationale behind each decision they made. This allowed me to approach them with respect and credibility when presenting alternative ideas or perspectives. I actively sought their input and acknowledged their expertise to create a sense of ownership and collaboration. Additionally, I proposed implementing a debriefing session after each surgery to openly discuss any concerns, feedback, or suggestions. This allowed us to continuously improve our teamwork and address any unresolved issues. By staying focused on our shared goal of providing excellent patient care, we were able to overcome our initial challenges and establish a productive working relationship.
Why is this an exceptional answer?
The exceptional answer goes above and beyond in providing a highly detailed and specific example of working with a difficult team member in a critical situation. The candidate showcases their exceptional problem-solving skills, ability to manage difficult personalities, and commitment to continuous improvement. The answer demonstrates their ability to stay focused on patient care while successfully navigating a challenging work dynamic. However, it could further improve by highlighting specific outcomes or metrics that demonstrate the success of their collaboration.
How to prepare for this question:
  • Reflect on past experiences with difficult colleagues and team members and think about how you successfully managed those situations.
  • Consider using the STAR (Situation, Task, Action, Result) method to structure your response for clear and concise storytelling.
  • Highlight your communication, interpersonal, and problem-solving skills when describing your approach to handling difficult colleagues or team members.
  • Emphasize the importance of collaboration and finding common ground while addressing conflicts.
  • Demonstrate your ability to adapt to different work styles and approaches for effective teamwork.
What are interviewers evaluating with this question?
  • Communication Skills
  • Interpersonal Skills

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