JUNIOR LEVEL
Interview Questions for Lead Technical Support Engineer
How do you ensure outstanding customer service when providing technical support?
How do you stay updated with the latest technology trends and advancements?
What is your experience with managing a technical support team?
What steps do you take to follow up with clients and ensure their IT systems are fully functional after troubleshooting?
How do you effectively communicate with clients in a client-facing role?
Have you ever created knowledge-based articles or documented internal procedures? If so, please provide an example.
Describe your experience in using help desk software and remote control tools.
How do you ensure that all issues are properly logged and documented?
Can you explain your experience in leading and motivating a team?
Describe your experience in diagnosing and resolving basic technical issues.
Can you explain your understanding of computer systems and mobile devices?
Describe a situation where you had to adapt to changes and work under pressure. How did you handle it?
How do you prioritize and manage multiple open issues at the same time?
Can you provide an example of a complex problem that you escalated to senior staff? How did you handle it?
Can you provide an example of a situation where you had to train and mentor junior support technicians?
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