Tell us about a time when you had to resolve a conflict or disagreement with a colleague in the healthcare team.

SENIOR LEVEL
Tell us about a time when you had to resolve a conflict or disagreement with a colleague in the healthcare team.
Sample answer to the question:
In my previous role as a Sleep Medicine Specialist, I had a disagreement with a colleague regarding the treatment plan for a patient with sleep apnea. We disagreed on the choice of treatment options, with my colleague advocating for a surgical intervention while I believed that a non-invasive approach would be more appropriate. To resolve the conflict, we scheduled a meeting to discuss our differing opinions and present our arguments based on medical evidence. We actively listened to each other and respected each other's viewpoints. Ultimately, we reached a consensus by considering the patient's preferences, medical history, and the latest research in sleep medicine. We designed a comprehensive treatment plan that incorporated elements of both approaches, ensuring the best possible outcome for the patient.
Here is a more solid answer:
During my tenure as a Sleep Medicine Specialist, I encountered a conflict with a colleague regarding the treatment approach for a patient suffering from insomnia. My colleague believed that medication was the best solution, while I advocated for a more holistic approach, including cognitive behavioral therapy for insomnia (CBT-I). To resolve the conflict, I initiated a meeting where we had an open and respectful discussion about our differing viewpoints. I presented scientific evidence, including a recent study that demonstrated the effectiveness of CBT-I. My colleague also presented relevant research supporting the use of medication. Through active listening and effective communication, we acknowledged the merits of both approaches and decided to collaborate on a personalized treatment plan that incorporated elements of CBT-I and medication, catering to the patient's specific needs and preferences. By working collaboratively, we were able to provide the patient with a comprehensive and evidence-based treatment approach.
Why is this a more solid answer?
The solid answer provides more specific details about the conflict and the candidate's communication and interpersonal skills. It highlights their ability to initiate a meeting, present scientific evidence, actively listen, and work collaboratively with their colleague. However, it could still benefit from elaborating on how the candidate's ability to work effectively in a multidisciplinary team was demonstrated in resolving the conflict.
An example of a exceptional answer:
As a seasoned Sleep Medicine Specialist, I faced a conflict with a colleague regarding the diagnosis and treatment plan for a patient with narcolepsy. My colleague believed that the patient's excessive daytime sleepiness was solely due to narcolepsy, whereas I suspected an underlying comorbidity. To address the conflict, I proactively sought a meeting with my colleague to discuss our differing opinions. During the meeting, I shared relevant research articles that highlighted the potential influence of comorbid depression on the patient's symptoms. I also suggested involving a psychiatrist for a comprehensive evaluation. Despite my colleague's initial resistance, I remained calm and empathetic, acknowledging their perspective and emphasizing the importance of considering all possible factors for accurate diagnosis and effective treatment. Eventually, my colleague agreed to collaborate with the psychiatrist, and together we formulated a new treatment plan that addressed both the narcolepsy and the comorbid depression. This experience showcased my strong communication and interpersonal skills, as well as my ability to work effectively in a multidisciplinary team by fostering open dialogue, supporting evidence-based decision-making, and ultimately providing the best care for the patient.
Why is this an exceptional answer?
The exceptional answer demonstrates the candidate's extensive expertise and experience in sleep medicine. It showcases their exceptional communication and interpersonal skills by proactively seeking a meeting, presenting relevant research, and remaining calm and empathetic in the face of initial resistance. The answer also highlights their ability to work effectively in a multidisciplinary team by advocating for a comprehensive evaluation and collaborating with a psychiatrist. Overall, the exceptional answer provides a well-rounded and compelling example of conflict resolution in the healthcare team.
How to prepare for this question:
  • Reflect on past conflicts or disagreements you have had with colleagues in a healthcare team and think about the skills you used to resolve them.
  • Research common conflicts or disagreements that can arise in the healthcare field and brainstorm potential solutions.
  • Familiarize yourself with the latest research and evidence-based practices in sleep medicine to support your arguments during a conflict resolution.
  • Practice active listening and empathy, as these skills are crucial in resolving conflicts with colleagues.
  • Consider situations where you had to collaborate with multidisciplinary teams and reflect on the outcomes and lessons learned.
What are interviewers evaluating with this question?
  • Communication and interpersonal skills
  • Ability to work effectively in a multidisciplinary team

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