Can you give an example of a quality issue you encountered with a supplier and how you resolved it?

In my previous role as a Supplier Quality Engineer, I encountered a quality issue with a supplier who consistently provided defective products. The issue was affecting our production line and delaying our delivery schedules. To resolve it, I immediately initiated a meeting with the supplier's quality team to discuss the problem. We conducted a thorough analysis of their manufacturing processes and identified several areas for improvement. I worked closely with their team to implement corrective actions, such as updating their inspection procedures and providing additional training to their employees. We also established a regular communication channel to quickly address any quality concerns. As a result of our collaboration, the supplier was able to improve their quality performance, and we experienced a significant decrease in defective products.

In my previous role as a Supplier Quality Engineer, I encountered a quality issue with a supplier that was causing defects in the products they supplied to us. The first step I took was to thoroughly investigate the issue by analyzing our production data and conducting quality audits at the supplier's facility. Through this investigation, I discovered that the issue stemmed from a problem in their manufacturing process. I initiated a collaboration with the supplier's quality team to address the issue and implemented a corrective action plan. This plan included updating their manufacturing procedures, providing additional training to their staff, and implementing a system for ongoing monitoring and evaluation. By working closely with the supplier, we were able to resolve the quality issue and ensure consistent product quality moving forward.

In my previous role as a Supplier Quality Engineer, I encountered a quality issue with a supplier that was impacting our production line and customer satisfaction. After identifying the issue, I immediately initiated a cross-functional team, consisting of representatives from engineering, production, and quality departments, to conduct a thorough root cause analysis. Through this analysis, we discovered that the supplier was not properly implementing a critical process control parameter. To resolve the issue, I worked closely with the supplier's engineering team to develop an improved process control plan, which included tighter control limits and enhanced monitoring methods. We also provided comprehensive training to the supplier's employees to ensure proper implementation. As a result of these efforts, we saw a significant reduction in defects and an improvement in overall product quality. This experience taught me the importance of proactive communication and collaboration with suppliers to address quality issues effectively.