Can you give an example of a problem you faced in a previous nursing role and how you resolved it?

JUNIOR LEVEL
Can you give an example of a problem you faced in a previous nursing role and how you resolved it?
Sample answer to the question:
One problem I faced in a previous nursing role was managing a patient's chronic pain. The patient had been dealing with severe pain for a long time, and it was affecting their quality of life. To resolve this issue, I first conducted a thorough assessment of the patient's pain, including location, intensity, and triggers. I then collaborated with the healthcare team to develop a comprehensive pain management plan. This included a combination of medications, physical therapy, and alternative pain management techniques like acupuncture. I also educated the patient and their family on pain management strategies and provided emotional support throughout the process. Over time, the patient's pain improved significantly, and they were able to regain some of their independence.
Here is a more solid answer:
In a previous nursing role, I encountered a challenge with a patient recovering from a spinal cord injury. The patient was experiencing difficulty adjusting to their altered lifestyle and was feeling overwhelmed with the physical limitations. To address this problem, I took a holistic approach. Firstly, I spent time empathizing with the patient and actively listening to their concerns. I then collaborated with the multidisciplinary team, including physical therapists and psychologists, to develop a personalized care plan. This plan focused not only on physical rehabilitation but also on psychological support and coping strategies. I provided patient education on adaptive techniques, such as wheelchair maneuverability and activities of daily living. Additionally, I organized regular support group sessions where the patient could connect with others in similar situations. Through this comprehensive approach, the patient's sense of independence and overall well-being significantly improved.
Why is this a more solid answer?
The solid answer provides more specific details about the patient's condition and the impact of the resolution. It highlights the evaluation areas mentioned in the job description, such as problem-solving, clinical skills, collaboration, patient education, and empathy. However, it could still benefit from more specific examples of the alternative techniques used for patient education and coping strategies.
An example of a exceptional answer:
During my time as a rehabilitation nurse, I encountered a complex problem with a patient who had an above-knee amputation following a traumatic accident. The patient was struggling with not only the physical challenges of prosthetic limb adjustment but also the psychological and emotional impact of the amputation. I recognized the importance of addressing both aspects of their recovery. In collaboration with the patient, their family, and the multidisciplinary team, I developed an individualized care plan that incorporated physical therapy, psychological counseling, and peer support. I ensured the patient received extensive education on prosthesis care, mobility training, and pain management techniques. To address their emotional needs, I organized regular counseling sessions and connected them with a support group of amputees. I also implemented a comprehensive pain management approach, combining medications, physical modalities, and relaxation techniques. Through this holistic approach, the patient successfully regained mobility, improved their emotional well-being, and gained the confidence to adapt to their altered lifestyle.
Why is this an exceptional answer?
The exceptional answer goes into significant detail about the complex problem faced by the nurse and highlights the comprehensive approach taken to address both the physical and psychological aspects of the patient's recovery. It demonstrates exceptional problem-solving, clinical skills, collaboration, patient education, and empathy. The specific examples provided showcase the candidate's ability to handle sensitive issues with confidentiality and discretion, as mentioned in the job description.
How to prepare for this question:
  • Reflect on past nursing experiences and identify specific problems faced and their resolutions.
  • Develop a repertoire of examples that highlight problem-solving, clinical skills, collaboration, patient education, and empathy.
  • Consider the specific challenges faced by rehabilitation nurses, such as adapting to altered lifestyles and managing chronic conditions.
  • Research current trends and best practices in rehabilitation nursing to stay updated.
  • Practice articulating detailed responses using the STAR (Situation, Task, Action, Result) method.
What are interviewers evaluating with this question?
  • Problem-solving
  • Clinical skills
  • Collaboration
  • Patient education
  • Empathy

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