Tell me about a time when you had to deal with a disagreement or conflict with a colleague. How did you handle it?

SENIOR LEVEL
Tell me about a time when you had to deal with a disagreement or conflict with a colleague. How did you handle it?
Sample answer to the question:
In my previous role as a Urologist, I had an experience where I had a disagreement with a colleague regarding the treatment plan for a patient with kidney stones. My colleague believed that the patient should undergo a minimally invasive procedure, while I thought that an open surgery would be more effective. To resolve the conflict, I initiated a meeting with my colleague to discuss our differing opinions and present the evidence supporting my approach. We had a respectful and open conversation, allowing each other to express our viewpoints. Eventually, we came to a mutual agreement to consult with a senior urologist who had expertise in both procedures. This decision helped us gain a fresh perspective and make an informed choice that was in the best interest of the patient. By handling the disagreement professionally and seeking input from a senior urologist, we were able to resolve the conflict and provide optimal care for the patient.
Here is a more solid answer:
During my tenure as a Urologist, I encountered a conflict with a colleague regarding the best treatment approach for a patient with kidney stones. My colleague advocated for a minimally invasive procedure, while I believed that an open surgery would yield better results. To address this disagreement, I proactively scheduled a meeting with my colleague to discuss our differing perspectives. I presented my rationale, backed by relevant research and case studies, to support the open surgery option. Furthermore, I actively listened to my colleague's concerns and took them into consideration. However, we reached an impasse and realized that seeking a third-party opinion would be beneficial. We sought the advice of a senior urologist who possessed extensive experience in both procedures. Through this consultation, we were able to gain valuable insight and make an informed decision that prioritized the patient's well-being. This experience taught me the importance of effective communication, active listening, and collaborative problem-solving, all of which are crucial skills for a Urologist.
Why is this a more solid answer?
This solid answer expands on the basic answer by providing more specific details and showcasing the candidate's skills in communication, problem-solving, collaboration, and clinical decision-making. It demonstrates their ability to gather and present evidence, actively listen to their colleague, and seek input from a senior urologist. However, it can still be improved by highlighting their leadership skills and experience in mentoring, as stated in the job description.
An example of a exceptional answer:
In my experience as a Senior Urologist, I encountered a significant conflict with a colleague regarding the treatment plan for a complex case of kidney stones. My colleague advocated for a minimally invasive procedure, citing its lower risk and faster recovery time. However, based on my extensive experience and analysis of the patient's medical history, I believed that an open surgery would provide superior long-term outcomes. The conflict escalated, as we passionately defended our perspectives. To address the disagreement, I took a diplomatic approach and proposed a multidisciplinary meeting involving the patient, their primary care physician, a radiologist, and a nephrologist, to gather diverse viewpoints. During this meeting, I took on the role of a mediator, facilitating productive discussions and encouraging evidence-based exchanges. I also shared my research and outcomes data, highlighting the surgical success rates and low complication rates of performing open surgeries in similar cases. Ultimately, we reached a consensus that an open surgery would be the most suitable option for the patient. By leveraging my leadership skills, mentoring abilities, and commitment to patient care, I facilitated a resolution that prioritized the patient's well-being and aligned with my responsibility as a Senior Urologist.
Why is this an exceptional answer?
This exceptional answer includes specific details about the conflict, the candidate's approach to resolving it, and the outcomes achieved. It effectively showcases the candidate's strong communication skills, leadership qualities, and ability to handle complex situations. The candidate took a proactive and diplomatic approach, involving relevant stakeholders and leveraging their expertise to facilitate a collaborative decision-making process. Furthermore, the answer aligns with the job description by highlighting the candidate's leadership skills and experience in mentoring. To further enhance the answer, the candidate could provide examples of how they mentored and guided junior doctors during the conflict resolution process.
How to prepare for this question:
  • Reflect on past experiences of conflicts or disagreements with colleagues and think about how you handled them. Identify specific examples that highlight your communication, problem-solving, collaboration, and clinical decision-making skills.
  • Familiarize yourself with relevant research, case studies, and best practices in urology to strengthen the evidence-based approach in your answer.
  • Consider scenarios in which seeking input from a superior or involving other stakeholders would have been beneficial in resolving conflicts.
  • Highlight your leadership skills and experience in mentoring by sharing instances where you provided guidance or support to junior doctors or medical students.
What are interviewers evaluating with this question?
  • Communication Skills
  • Problem-Solving
  • Collaboration
  • Clinical Decision-Making

Want content like this in your inbox?
Sign Up for our Newsletter

By clicking "Sign up" you consent and agree to Jobya's Terms & Privacy policies

Related Interview Questions