Describe a time when you had to juggle multiple priorities and still meet deadlines.

Sample answer to the question

One time when I had to juggle multiple priorities and still meet deadlines was when I was working on a large event at my previous job. I was responsible for coordinating the event logistics, managing the budget, and ensuring that all vendors were scheduled and prepared. On top of that, I also had to oversee the marketing and promotion of the event to ensure maximum attendance. It was a challenging task, but I prioritized my responsibilities and created a detailed timeline to stay organized. I delegated tasks to a team of volunteers and communicated regularly with them to ensure everything was on track. Despite some unexpected challenges, such as last-minute changes to the venue and weather-related issues, I was able to successfully execute the event and meet all the deadlines.

A more solid answer

One time when I had to juggle multiple priorities and still meet deadlines was when I was working as a Hospitality Manager at a busy hotel. I was responsible for overseeing the daily operations of the front desk, housekeeping, and food and beverage departments. On a particular day, we unexpectedly had a high influx of guests checking in while also having a shortage of housekeeping staff. To ensure that all guests were taken care of and the rooms were cleaned in a timely manner, I quickly reorganized the schedules of the available housekeeping staff and temporarily assigned additional front desk staff to assist with cleaning duties. I also communicated with the guests, informing them about the situation and managing their expectations. Despite the challenges, we were able to check in all the guests and deliver clean rooms within the expected timeframe.

Why this is a more solid answer:

The solid answer provides more details about the specific situation the candidate faced as a Hospitality Manager and how they handled it. It demonstrates their ability to quickly adapt and make decisions to meet deadlines and prioritize customer satisfaction.

An exceptional answer

One of the most challenging instances when I had to juggle multiple priorities and meet deadlines was during the opening of a new hotel branch. As the Hospitality Manager, I was responsible for coordinating all aspects of the opening, including hiring and training staff, setting up systems and processes, and ensuring a smooth transition from the construction phase to the operational phase. The opening date was set, and there were several tasks that needed to be completed simultaneously. To manage the priorities effectively, I created a detailed project plan with clear deadlines and assigned tasks to different team members based on their strengths and availability. I also established communication channels to ensure everyone was on the same page and could address any issues or challenges that arose. Throughout the process, I regularly assessed the progress and adjusted the plan as needed. Despite facing unexpected challenges such as delays in construction and staffing issues, we successfully completed the opening on time and received positive feedback from guests.

Why this is an exceptional answer:

The exceptional answer goes above and beyond by providing a more complex and challenging situation the candidate faced as a Hospitality Manager. It showcases their ability to handle a high-stakes project with multiple priorities and still meet deadlines. The candidate demonstrates strong leadership skills, strategic planning, and problem-solving abilities.

How to prepare for this question

Reflect on past experiences where you had to manage multiple priorities and meet deadlines. Think about the specific tasks and challenges you faced.
Practice articulating your approach to multitasking and time management. Be prepared to provide examples of how you prioritize tasks and delegate responsibilities.
Research common challenges in the hospitality industry that require juggling multiple priorities. Familiarize yourself with best practices and strategies for managing these challenges.
Develop a clear understanding of the key responsibilities of a Hospitality Manager, as outlined in the job description. Be prepared to discuss how you have demonstrated these skills in your previous roles.

What interviewers are evaluating

Time management and multitasking