Describe a situation where you faced resistance from a client during therapy. How did you handle it?

JUNIOR LEVEL
Describe a situation where you faced resistance from a client during therapy. How did you handle it?
Sample answer to the question:
During one of my therapy sessions, I encountered resistance from a client who was hesitant to open up about their emotions and experiences. I handled this situation by creating a safe and non-judgmental space, emphasizing the importance of trust in the therapeutic process. I assured the client that I was there to support and listen to them without any judgment. I encouraged them to take their time and assured them that they could share at their own pace. Gradually, through active listening and empathy, the client started to open up and express their feelings and concerns. By consistently providing a supportive and non-threatening environment, I was able to establish a therapeutic alliance with the client and make progress in their therapy.
Here is a more solid answer:
During one of my therapy sessions, a client demonstrated resistance by withdrawing and avoiding discussions about certain topics. To address this, I employed active listening by attentively engaging with the client's non-verbal cues and emotions, and validating their feelings. I utilized empathy by reflecting back their emotions and demonstrating understanding. I also employed cognitive behavioral techniques to help the client challenge their negative thoughts and beliefs that were contributing to their resistance. Additionally, I established a strong rapport with the client by being warm, genuine, and non-judgmental. By consistently applying these strategies, I was able to gradually gain their trust and encourage them to open up, leading to breakthroughs in their therapy.
Why is this a more solid answer?
The solid answer expands on the basic answer by providing more specific details about the techniques used to demonstrate empathy and active listening, as well as the strategies employed to build rapport with the client. It also mentions the use of cognitive behavioral techniques. However, it could still benefit from providing additional examples or anecdotes to further illustrate the candidate's skills and experiences in handling resistance from clients.
An example of a exceptional answer:
During a therapy session, I encountered resistance from a client who was highly skeptical about the effectiveness of therapy and expressed doubts about the process. To address this, I first acknowledged and validated their concerns, emphasizing that it is normal to have doubts and reservations. I then provided psychoeducation about the evidence-based therapeutic techniques I would be using and explained how they have helped others with similar issues. I encouraged the client to ask questions and address any reservations they had. To further build rapport and trust, I shared personal anecdotes of clients who initially had doubts but experienced significant positive changes through therapy. By sharing success stories and demonstrating my expertise, I was able to alleviate the client's skepticism and gradually engage them in the therapeutic process.
Why is this an exceptional answer?
The exceptional answer goes above and beyond by providing a detailed and nuanced approach to handling resistance from a client. It addresses the client's skepticism by acknowledging and validating their concerns, providing psychoeducation, and sharing personal anecdotes to build trust and confidence in the therapeutic process. The answer demonstrates the candidate's ability to adapt their approach based on the client's individual needs and concerns, as well as their proficiency in effectively communicating the benefits of therapy. It effectively showcases the candidate's experience, interpersonal skills, and therapeutic expertise.
How to prepare for this question:
  • Familiarize yourself with different therapeutic techniques and interventions, particularly those that have been shown to be effective in addressing resistance or skepticism.
  • Reflect on your past experiences working with resistant clients and identify any strategies or techniques that have been particularly successful for you.
  • Practice active listening and empathy in your everyday interactions to strengthen these skills.
  • Consider how you can effectively communicate the benefits of therapy to clients who may have doubts or reservations.
  • Think about personal anecdotes or success stories that you can share to build trust and confidence in the therapeutic process.
What are interviewers evaluating with this question?
  • Empathy and active listening
  • Strong interpersonal and rapport-building skills

Want content like this in your inbox?
Sign Up for our Newsletter

By clicking "Sign up" you consent and agree to Jobya's Terms & Privacy policies

Related Interview Questions