Tell us about a time when you had to deliver difficult feedback to a team member. How did you handle the situation?

In my previous role as an Audit Manager, I had to deliver difficult feedback to a team member who consistently missed deadlines and made careless mistakes. I scheduled a private meeting with the team member and opened the conversation by expressing my appreciation for their hard work and dedication. I then discussed the specific instances where their performance fell short, providing concrete examples and explaining how it impacted the team and our overall goals. I made sure to listen to their perspective and asked for their input on how we could improve their performance. Together, we created an action plan with specific targets and deadlines. I also offered my support and resources to help them succeed. Over time, the team member showed significant improvement, meeting deadlines consistently and producing high-quality work.

In my previous role as an Audit Manager, I had to deliver difficult feedback to a team member who consistently missed deadlines and made careless mistakes, impacting the team's productivity and client satisfaction. I scheduled a private meeting with the team member and began the conversation by acknowledging their dedication to the job. I then addressed the specific instances where their performance fell short, providing detailed examples of the impact on individual team members and our ability to meet client expectations. I expressed my concern and asked for their perspective on the issue. We discussed the underlying challenges they were facing, including time management and workload prioritization. Together, we developed a plan to address these challenges, setting realistic goals and deadlines. I offered my support and provided resources, such as time management techniques and training opportunities. Throughout the process, I emphasized the importance of open communication and regular check-ins to ensure progress. As a result of the feedback and support, the team member improved their time management, reduced mistakes, and met deadlines consistently. This not only improved team morale and collaboration but also enhanced overall client satisfaction.

In my previous role as an Audit Manager, I encountered a situation where I had to deliver difficult feedback to a team member who consistently missed deadlines and made careless mistakes. This not only affected the team's productivity but also jeopardized the accuracy and integrity of our audit reports. Recognizing the importance of addressing the issue promptly, I scheduled a one-on-one meeting with the team member and began by expressing my appreciation for their contributions to the team. I then shared specific instances where their performance fell short, providing detailed examples of the impact on team collaboration and the reputation of our department. I encouraged the team member to share their perspective on the challenges they were facing. Through open and honest dialogue, we identified a lack of time management skills and a heavy workload as the main contributors to their performance issues. To address these challenges, we collaboratively developed a comprehensive plan that included time management training, prioritization techniques, and assistance from other team members. I arranged for the team member to attend a time management workshop and paired them with a mentor who provided guidance and support. We also implemented a system of regular check-ins to monitor progress and identified key performance indicators to track improvement. Over time, the team member demonstrated significant growth, submitting work on time with a higher level of accuracy. Their improved performance not only boosted team morale but also enhanced the overall efficiency of our department. This experience taught me the importance of addressing performance issues early on and providing the necessary support and resources for improvement.