Tell us about a time when you had to work with a difficult colleague or team member and how you handled the situation.

JUNIOR LEVEL
Tell us about a time when you had to work with a difficult colleague or team member and how you handled the situation.
Sample answer to the question:
In my previous job as a Pediatric Infectious Disease Specialist, I had to work with a difficult colleague who had a different approach to patient care. We often disagreed on treatment plans and had communication issues. However, I handled this situation by first trying to understand their perspective and listening to their concerns. I emphasized open and honest communication and scheduled regular meetings to discuss our patients' cases. We also sought input from other colleagues to find a middle ground and ensure the best care for our patients. Over time, our relationship improved, and we developed a mutual respect for each other's expertise.
Here is a more solid answer:
In my previous role as a Pediatric Infectious Disease Specialist, I encountered a challenging situation when collaborating with a colleague who had different treatment ideologies. It led to tense communication and conflicting treatment plans. To address this, I initiated a conversation with my colleague to better understand their perspective and concerns. I actively listened and empathized with their approach, seeking areas of common ground. To ensure effective collaboration, we scheduled regular meetings to discuss patients' cases, inviting input from other colleagues to achieve consensus. This approach allowed us to develop mutual respect, improve communication, and ultimately provide the best possible care for our patients.
Why is this a more solid answer?
The solid answer provides a more detailed account of the situation, including specific actions taken by the candidate to address the challenge. It demonstrates effective communication, collaboration, and conflict resolution skills, while also highlighting the focus on patient care. However, the answer can still be further improved by providing more examples and outcomes of the collaboration.
An example of a exceptional answer:
During my experience as a Pediatric Infectious Disease Specialist, I encountered a difficult team member who had a confrontational attitude and often challenged my medical decisions. To address this, I approached the situation using a multi-faceted approach. Firstly, I took the initiative to build rapport by inviting them to share their thoughts and concerns. This allowed me to understand their perspective and address any misunderstandings. Secondly, I employed effective communication strategies such as active listening, assertiveness, and clarity in articulating my rationale for medical decisions. By involving the entire team, including nurses and support staff, in regular case discussions, we fostered a collaborative environment where everyone's expertise was valued. The challenging team member started to see the positive effects of our collaboration and gradually became more receptive to my input. This not only improved the working relationship, but also positively influenced patient care outcomes as we collectively provided comprehensive and evidence-based treatment plans.
Why is this an exceptional answer?
The exceptional answer provides a comprehensive and detailed response by demonstrating a multi-faceted approach to deal with a difficult colleague. The candidate effectively addresses the challenging team member's concerns, employs effective communication strategies, and involves the entire team in collaborative decision-making. The answer showcases the candidate's strong leadership skills, ability to positively influence others, and commitment to providing high-quality patient care. Further, it highlights the long-term impact of their efforts on both the working relationship and patient outcomes.
How to prepare for this question:
  • Reflect on past experiences where you faced challenges while working with difficult colleagues and team members.
  • Consider how you handled those situations, both in terms of communication and conflict resolution.
  • Highlight the importance of collaboration and patient care in your answers.
  • Prepare specific examples of successful outcomes resulting from effective collaboration.
  • Demonstrate your ability to empathize with others and find common ground in challenging situations.
What are interviewers evaluating with this question?
  • Communication
  • Collaboration
  • Conflict Resolution
  • Patient Care

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