Can you walk us through your problem-solving process?

Organizational Ombudsman Interview Questions

Sample answer to the question

Sure! When faced with a problem, I start by gathering all the relevant information and understanding the context. This involves talking to all the parties involved and listening to their perspectives. Once I have a clear understanding of the issue, I brainstorm possible solutions. I consider the pros and cons of each solution and evaluate their feasibility. Then, I prioritize the solutions based on their potential impact and develop an action plan. I believe in collaboration, so I involve stakeholders in the decision-making process and seek their input. Finally, I implement the chosen solution, monitor its progress, and make adjustments as needed. Throughout the process, I maintain open and effective communication to ensure all parties are informed and engaged.

A more solid answer

Certainly! When faced with a problem, my problem-solving process starts with actively listening to the concerns of the employees involved. I make sure to create a safe and confidential space for them to share their perspectives. Next, I analyze the underlying causes of the conflict by gathering and analyzing relevant information, such as organizational policies and procedures, and the legal environment surrounding workplace issues. This helps me understand the context and identify any systemic issues within the organization. Once I have a thorough understanding, I propose potential solutions and evaluate their feasibility and effectiveness based on critical thinking and analytical skills. I consider the perspectives of all parties involved and ensure fairness in the process. Communication is key throughout the process, as I keep everyone informed about the progress and seek their input. Confidentiality and discretion play a vital role in maintaining trust and building strong relationships with stakeholders.

Why this is a more solid answer:

The solid answer expands on the basic answer by adding specific details and examples to demonstrate the candidate's skills and experience in each evaluation area. The candidate mentions actively listening to the concerns of employees, analyzing the underlying causes of conflicts using relevant information, proposing potential solutions based on critical thinking and analytical skills, and emphasizing the importance of communication, confidentiality, and discretion. However, the solid answer can be improved by providing more specific examples of how the candidate has applied their problem-solving process in past experiences.

An exceptional answer

Absolutely! My problem-solving process begins by establishing a rapport with the individuals involved, showing empathy, and creating a safe and trusting environment. I listen intently to their concerns, not only to gather information but also to understand their emotions and perspectives. To thoroughly analyze the problem, I conduct in-depth research using various resources such as organizational policies, industry best practices, and legal frameworks. This allows me to identify the root causes and potential underlying systemic issues. Using critical thinking, I generate innovative and pragmatic solutions, considering the long-term impact on individuals and the organization. To ensure buy-in and collaboration, I proactively engage stakeholders in the decision-making process, seeking their input and addressing any potential resistance. Throughout the resolution, I exercise effective written and verbal communication skills, keeping everyone informed and managing expectations. I am vigilant about maintaining confidentiality and discretion, respecting the sensitivity of the information shared during the process. After implementing the solution, I conduct follow-up assessments to measure its effectiveness and make adjustments if necessary. By continuous learning and staying updated on conflict resolution practices and organizational procedures, I ensure that my problem-solving process is always refined and informed by the latest developments.

Why this is an exceptional answer:

The exceptional answer goes above and beyond by providing even more specific and detailed examples of the candidate's problem-solving process. The candidate emphasizes the importance of establishing rapport, showing empathy, and creating a safe and trusting environment. They also mention in-depth research using various resources, generating innovative solutions, proactively engaging stakeholders, and conducting follow-up assessments. The exceptional answer demonstrates the candidate's strong interpersonal skills, critical thinking and analytical skills, problem-solving skills, communication skills, and ability to maintain confidentiality and discretion. However, to further enhance the answer, the candidate could provide specific examples of how their problem-solving process has successfully resolved conflicts in the past.

How to prepare for this question

Familiarize yourself with conflict resolution techniques and workplace laws to ensure you have a strong foundation for your problem-solving process.
Practice active listening and empathy, as these skills are crucial for building strong relationships with stakeholders.
Brush up on your critical thinking and analytical skills by solving problem-solving exercises or case studies.
Develop your written and verbal communication skills, as effective communication is key to ensuring all parties are informed and engaged throughout the problem-solving process.
Reflect on past experiences where you successfully resolved conflicts or applied problem-solving skills, and be prepared to discuss them during the interview.

What interviewers are evaluating

Interpersonal skills
Critical thinking and analytical skills
Problem-solving skills
Communication skills
Confidentiality and discretion