INTERMEDIATE LEVEL

Describe your process of prioritizing tasks when multiple critical issues arise simultaneously.

Sample answer to the question

Well, when multiple critical issues pop up at the same time, it's all about staying cool under pressure, you know? First, I quickly assess the impact of each issue. For instance, in my last job, we had a server crash and a network breach simultaneously. I tackled the network breach first because it posed a security risk. I communicated with my team, delegating the server issue to a colleague while I focused on the breach. Time management is crucial, too. I'd use my scripting skills to automate tasks where possible, freeing up time to handle the critical stuff. Ensuring system security and performance is the top priority, so that guides my decisions.

A more solid answer

If I'm hit with several critical issues at once, the first thing I do is take a breath to keep my cool, then I break it down. Recently, I had to deal with high network latency and a server outage simultaneously. With my analytical skills, I determine which issue is affecting more users or critical services, like I did when the network latency impacted our cloud services used by the majority of our clients. I communicated the plan to my team using my strong communication skills, assigning the server outage to someone with relevant expertise. Meanwhile, I scripted a quick diagnostic tool using Python to identify the latency bottleneck. It's not just about fixing problems fast; it's about smart and effective resource allocation based on real-world impact, which reflects my understanding of systems engineering workflows.

Why this is a more solid answer:

This solid answer improves upon the basic by detailing how the candidate uses analytical skills to assess the impact of issues and determine priorities. It includes a specific example and highlights their communication skills and ability to delegate tasks to team members. It also demonstrates the candidate's technical skills by mentioning the creation of a diagnostic tool using Python, which aligns with the job description's requirement for scripting proficiency. However, more details could be provided regarding the use of automation tools, configuration management, and best practice methodologies within the context of solving these critical issues.

An exceptional answer

In my experience as a Systems Engineer, when faced with concurrent critical issues, I systematically prioritize by impact and urgency. For example, once a critical application went down while we faced a network overload. Leveraging my analytical skills, I gauged that the application downtime directly affected client transactions, hence it took precedence. Coordinating with the network team, I used my communication abilities to orchestrate a response, ensuring a colleague began network traffic analysis using automation tools I'd previously set up. Drawing upon my scripting expertise, I created a Bash script to automate the initial recovery steps for the application, saving valuable time. Meanwhile, using configuration management principles, I began troubleshooting based on system hierarchy and dependencies, as dictated by best practices, keeping detailed logs for transparency. This approach not only resolved the issues swiftly but also aligned with established methodologies, reflecting a balanced blend of urgency, impact assessment, and strategic resource assignment.

Why this is an exceptional answer:

The exceptional answer provides a comprehensive description of a prioritization process that includes detailed actions, a personal anecdote reflecting real situations, and direct correlation to the job description. It shows that the candidate applies analytical skills effectively, communicates and delegates tasks within a team environment, and is proficient in utilizing scripting languages for automation purposes. Additionally, the response demonstrates a clear understanding and implementation of systems engineering methodologies, best practices, and configuration management. The detailed narrative provides a concrete picture of how the candidate operates under pressure and makes use of their technical expertise and soft skills to address multiple issues simultaneously.

How to prepare for this question

Reflect on past experiences where you had to prioritize multiple critical tasks and think about the specific strategies or tools you used to manage the situation effectively.
Study the job description and understand the key skills and responsibilities required for the Systems Engineer role, giving special emphasis to those that relate to problem-solving, communication, and task management.
Be prepared to discuss your technical proficiency, especially in scripting languages and automation tools, which are crucial for the role. If you can, bring examples of when you've used such skills in a high-pressure scenario.
Consider the methodologies and best practices in systems engineering and be ready to illustrate your understanding of these through past work experiences.
Practice concise but detailed storytelling that connects your past experiences with the job requirements, focusing on how you applied relevant skills to resolve issues.

What interviewers are evaluating

Strong problem-solving and analytical skills
Excellent communication and teamwork abilities
Ability to prioritize tasks and manage time effectively
Proficient in scripting languages such as PowerShell, Bash, or Python
Experience with automation tools and configuration management
Understanding of systems engineering methodologies and best practices