Can you give an example of a time when you provided step-by-step technical help to a non-technical stakeholder?

Sure! In my previous role as a Technical Solutions Engineer, I had to provide step-by-step technical help to a non-technical stakeholder. We were implementing a new CRM system, and the non-technical stakeholder had trouble understanding how to navigate the system and perform basic tasks. I scheduled a one-on-one training session with them and created a comprehensive guide with screenshots and step-by-step instructions. During the training session, I walked them through each step and answered any questions they had. I made sure to use simple and jargon-free language to ensure they fully understood the process. After the training, they were able to use the CRM system confidently and independently.

Certainly! In my previous position as a Technical Solutions Architect, I encountered a situation where a non-technical stakeholder was struggling to set up their company email on their mobile device. To assist them, I started by explaining the technical concepts behind email configuration in simple terms, ensuring they had a solid understanding. Then, I provided them with a detailed step-by-step document that included screenshots and clear instructions. I also made myself available for a phone call to guide them through the process if needed. By combining written instructions with verbal assistance, the stakeholder was able to successfully configure their email on their mobile device and gain access to important company communications.

Absolutely! In a previous role as a Technical Solutions Architect, I facilitated a complex server migration project for a non-technical stakeholder. They were unsure how to safely transfer their data from an old server to a new one without disrupting their operations. To address this, I first conducted a thorough assessment of their existing infrastructure to understand the scope of the project. Then, I developed a detailed step-by-step migration plan, highlighting potential risks and mitigation strategies. Throughout the process, I maintained open lines of communication with the stakeholder, regularly updating them on the progress and addressing any concerns or questions they had. During the final migration, I provided in-person support, actively guiding them through each step and ensuring a seamless transition to the new server. As a result, their data was successfully migrated without any major issues, and they expressed their gratitude for the comprehensive support they received.