Describe a situation where you had to communicate audit findings to individuals who may not have a strong understanding of the subject matter.

Sample answer to the question

A more solid answer

In my previous role as a Performance Auditor at XYZ Company, I encountered a situation where I had to communicate audit findings to individuals who didn't have a strong understanding of the subject matter. During a performance audit of the finance department, I discovered several inefficiencies in their budgeting and forecasting processes. To present my findings to the finance team, I prepared a detailed report with clear explanations and visual aids to simplify complex concepts. I scheduled a meeting with the team and took the time to explain the findings in a way that they could easily grasp. For example, I used charts and graphs to illustrate the impact of the inefficiencies on the company's financial performance. I also provided real-life scenarios and examples to show the consequences of not addressing the issues. Additionally, I made sure to use non-technical language and avoid jargon to make the information more accessible to the team. By being patient in answering their questions and addressing their concerns, I was able to effectively communicate the audit findings and guide the team in implementing the necessary improvements.

Why this is a more solid answer:

The solid answer expands upon the basic answer by providing specific examples and details to demonstrate the candidate's skills in verbal and written communication, ability to handle multiple tasks, attention to detail, and organizational skills. The candidate discusses the use of visual aids, real-life scenarios, and non-technical language to effectively communicate complex audit findings. The answer also emphasizes the candidate's approach of being patient and addressing concerns to ensure understanding and successful implementation of improvements. However, the answer could further improve by discussing the candidate's prioritization skills and providing an example of how they managed multiple tasks while communicating the audit findings.

An exceptional answer

In my previous role as a Performance Auditor at XYZ Company, I encountered a situation where I had to communicate audit findings to individuals who didn't have a strong understanding of the subject matter. During a performance audit of the finance department, I discovered several inefficiencies in their budgeting and forecasting processes. To ensure effective communication, I developed a comprehensive communication plan that included multiple steps. First, I conducted individual meetings with key stakeholders to understand their knowledge gaps and concerns. Based on their feedback, I tailored my approach to address their specific needs. I also collaborated with the finance team to gather additional data and insights, which helped me strengthen the credibility of my findings. To present the findings, I created a visually appealing and easy-to-understand presentation that focused on the impact of the inefficiencies on the company's financial performance. I incorporated real-life examples and case studies to demonstrate the consequences of not addressing the issues. Throughout the presentation, I encouraged active participation by asking questions and facilitating discussions to ensure everyone's understanding. Additionally, I provided comprehensive documentation and step-by-step instructions for implementing the necessary improvements. By following up with the team and offering ongoing support, I ensured successful implementation of the recommendations.

Why this is an exceptional answer:

The exceptional answer goes above and beyond by providing a comprehensive communication plan that the candidate developed to effectively communicate audit findings to individuals with limited subject matter knowledge. The answer demonstrates the candidate's ability to conduct individual meetings, tailor their approach, collaborate with stakeholders, gather additional data, create visually appealing presentations, incorporate real-life examples, encourage participation and discussions, provide comprehensive documentation, and offer ongoing support. The answer also highlights the candidate's commitment to ensuring successful implementation of the recommendations. However, the answer could further improve by discussing an example of how the candidate prioritized and managed multiple tasks while conducting the communication plan.

How to prepare for this question

Consider past experiences where you had to communicate complex information to individuals with limited subject matter knowledge.
Reflect on the strategies and techniques you used to effectively communicate in those situations.
Highlight your ability to simplify complex concepts and use visual aids to enhance understanding.
Demonstrate your patience and willingness to address questions and concerns.
Discuss any collaboration or research efforts you made to gather additional insights and strengthen your findings.
Emphasize your commitment to successful implementation by providing comprehensive documentation and ongoing support.

What interviewers are evaluating

Verbal and written communication abilities
Ability to handle multiple tasks simultaneously and prioritize effectively
Keen attention to detail
Strong organizational and project management skills