Tell me about a time when you made a mistake at work. How did you handle it and what did you learn from it?

Sample answer to the question

One time, I made a mistake at work when I accidentally sent an email to the wrong client. I felt terrible and immediately realized my error. To handle it, I reached out to my supervisor to explain the situation and apologize. I then contacted the client, apologized for the mistake, and reassured them that we were taking measures to rectify it. I promptly sent a corrected email with the correct information and copied my supervisor to ensure transparency. From this experience, I learned the importance of double-checking recipients before sending any communication. It taught me to be more cautious and attentive to details in my work.

A more solid answer

A notable mistake I made at work was when I inadvertently included incorrect client information in a legal document. This error could have had serious consequences for the client's case. Realizing my mistake, I immediately informed my supervisor, explaining the situation and discussing potential solutions. We decided to contact the client directly, apologize for the error, and offer to correct the document. I took responsibility for my mistake, drafted an apology email, and worked closely with my supervisor to rectify the situation swiftly and accurately. This experience taught me the importance of thorough proofreading and attention to detail. I implemented a new practice of verifying and cross-referencing information to prevent similar errors in the future.

Why this is a more solid answer:

The solid answer provides a more detailed account of the mistake, highlighting the potential consequences for the client's case. It also emphasizes the collaboration with the supervisor and the actions taken to rectify the situation. Additionally, it mentions the lessons learned and the implementation of a new practice to prevent similar mistakes. However, it could further improve by discussing the specific impact on the client and how the new practice has successfully prevented similar errors.

An exceptional answer

During my first year as a legal secretary, I made a significant mistake that taught me valuable lessons about professional integrity and resourcefulness. While preparing a crucial document for a client's case, I inadvertently omitted a crucial paragraph that could have weakened their position. Realizing the error just moments before the deadline, I swiftly informed my supervisor and proposed a solution. With my supervisor's guidance, we analyzed the situation, identified potential risks, and immediately amended the document. We worked through the night, meticulously reviewing and revising the document to ensure its accuracy. Despite the additional workload, we successfully met the deadline. This experience not only reinforced the importance of thorough attention to detail but also highlighted the significance of effective problem-solving and resilient teamwork. I have since implemented a new personal practice of double-checking and reviewing all critical documents with a fresh pair of eyes to minimize the chances of repeat mistakes.

Why this is an exceptional answer:

The exceptional answer presents a compelling story of a significant mistake and the subsequent actions taken to rectify it. It emphasizes the candidate's resourcefulness, problem-solving skills, and commitment to ensuring the best outcome for the client. The answer also highlights the candidate's growth and continuous improvement by implementing a new personal practice to prevent similar mistakes. The only aspect that could be further enhanced is elaborating on the specific impact of the mistake on the client's case and how the candidate's proactive measures contributed to resolving the issue effectively.

How to prepare for this question

Reflect on past work experiences where you made mistakes or faced challenges. Identify instances that demonstrate your problem-solving skills, attention to detail, and professionalism.
Think about how you approached and handled those mistakes. Consider the impact, how you communicated with others involved, and the solutions implemented.
Prepare specific examples of lessons learned from mistakes and how they have influenced your work approach and practices.
Practice storytelling techniques to effectively convey your experience, including the situation, actions taken, and the outcomes achieved.
Highlight the importance of continuous learning and improvement, emphasizing your commitment to avoiding similar mistakes in the future.

What interviewers are evaluating

Attention to detail
Problem-solving
Professionalism
Communication