JUNIOR LEVEL

Describe a situation where you had to solve a problem using your communication and interpersonal skills.

Sample answer to the question

In my previous job as a financial analyst, I worked closely with a client who was struggling to meet their financial goals. They had a large amount of debt and were unsure of how to manage it effectively. To solve this problem, I utilized my communication and interpersonal skills to have an open and honest conversation with the client. I listened to their concerns and gathered all the necessary financial information. Then, I explained the different options available to them for managing their debt and recommended a comprehensive debt repayment strategy. I also provided educational resources and guidance on how to improve their financial habits. Through ongoing communication and support, I helped the client stay motivated and accountable to their plan. Ultimately, they were able to pay off their debts and achieve their financial goals.

A more solid answer

In my previous role as a financial planner, I encountered a situation where a client was struggling to manage their investments effectively. They had a diverse portfolio but were not seeing the desired returns. To address this, I utilized my communication and interpersonal skills by scheduling a meeting with the client to discuss their investment goals and concerns. I actively listened to their needs and analyzed their portfolio to identify areas for improvement. Using my knowledge of investment vehicles and market trends, I explained the reasons behind the subpar performance and recommended adjustments to their investment strategy. Through regular communication and updates, I kept the client informed about the progress of their investments. As a result, the client experienced improved returns and greater confidence in their investment plan.

Why this is a more solid answer:

This is a solid answer above the basic answer because it provides more specific details about the communication tactics used and the success of the solution. The candidate mentions actively listening to the client's needs, analyzing their portfolio, and staying in regular communication. However, the answer could still be improved by providing more quantifiable results or specific feedback from the client.

An exceptional answer

During my time as a financial planner, I faced a challenging situation where a high-net-worth client was hesitant to make necessary adjustments to their retirement plan. They were concerned about market volatility and were resistant to making necessary diversification changes. To solve this problem, I leveraged my communication and interpersonal skills to build trust and educate the client on the importance of a diversified portfolio. I scheduled regular meetings to provide updates on market trends and explained the potential risks and benefits of different investment options. Additionally, I used visualization tools and data to present the client with a comprehensive analysis of their current and projected retirement income. Through these efforts, I successfully convinced the client to make the necessary adjustments, resulting in a more secure and sustainable retirement plan.

Why this is an exceptional answer:

This is an exceptional answer because it provides a detailed and specific example that showcases the candidate's advanced communication and interpersonal skills. The candidate mentions building trust, educating the client, using visualization tools, and providing a comprehensive analysis. The answer demonstrates the candidate's ability to navigate difficult conversations and influence clients to make important financial decisions.

How to prepare for this question

Reflect on past experiences where you had to solve problems using communication and interpersonal skills. Think about situations where you successfully resolved conflicts, persuaded others, or built strong relationships.
Research effective communication techniques and interpersonal skills in the context of financial planning. Familiarize yourself with best practices for client relationship management and communication in the finance industry.
Practice storytelling and articulating your problem-solving approach using specific examples from your past experiences. Focus on being concise, yet detailed, in your responses.
Consider how you can quantify the impact of your problem-solving skills in previous situations. Think about specific outcomes, such as improved financial results or increased client satisfaction, and be prepared to discuss them.
Stay up-to-date on financial planning industry trends and developments. This can help you showcase your eagerness to learn and adaptability during the interview.

What interviewers are evaluating

Effective communication
Client relationship management