Describe a time when you had to work with external vendors to resolve a technical issue. How did you approach the situation?

In my previous role as a Mobile Network Engineer, I had to work with external vendors to resolve a technical issue related to network latency. The issue was affecting our network performance and customer experience. I approached the situation by first gathering all necessary information about the problem and conducting thorough troubleshooting. Once I identified that the issue was related to a specific vendor's equipment, I reached out to their technical support team. I provided them with detailed information about the problem and worked closely with them to find a solution. We scheduled regular meetings to discuss progress and troubleshoot further. I also collaborated with my internal team to keep them updated on the status of the issue and any potential impact on our network. Together, we successfully resolved the technical issue, improving network performance and customer satisfaction.

In my previous role as a Mobile Network Engineer, I encountered a technical issue with network latency that required collaboration with external vendors for resolution. To approach the situation, I conducted thorough troubleshooting by analyzing network logs and performance data. After identifying the problem as being related to a specific vendor's equipment, I immediately contacted their technical support team. I provided them with detailed information about the issue, including logs and network configurations. We worked together to replicate the problem in their test environment, allowing us to perform in-depth analysis and identify potential solutions. Throughout the process, I maintained regular communication with the vendor's team, scheduling weekly meetings to discuss progress and provide updates to my internal team. Our collaborative effort resulted in successfully resolving the technical issue, improving network performance, and ensuring a positive customer experience. This experience enhanced my troubleshooting skills, strengthened my communication and teamwork abilities, and deepened my knowledge of industry technologies and standards.

In my previous role as a Mobile Network Engineer, I encountered a complex technical issue involving intermittent network connectivity with one of our external vendors. To approach the situation, I first conducted an in-depth analysis of network traffic using monitoring tools and packet captures. This allowed me to identify a potential compatibility issue between our network equipment and the vendor's equipment. I engaged in extensive research and reached out to industry forums and experts to gather more information about the issue and potential solutions. Armed with this knowledge, I initiated communication with the vendor's technical support team, providing them with comprehensive details about the issue and the steps I had already taken. Together, we conducted extensive testing in both lab and live environments to isolate the root cause and validate potential fixes. Throughout the process, I collaborated closely with my internal team, discussing the impact of the issue on our network and coordinating efforts to mitigate any customer impact. Our dedication and thorough approach resulted in a successful resolution, with improved connectivity and network performance. This experience not only honed my troubleshooting skills and solidified my communication and teamwork abilities, but also deepened my understanding of industry technologies and standards, such as 3GPP and ITU recommendations for network compatibility and interoperability.