Tell us about a time when you had to explain a technical concept to a non-technical audience.

Field Application Engineer Interview Questions

Sample answer to the question

Sure! I can remember a time when I had to explain a technical concept to a non-technical audience. This happened when I was working on a project to develop a new software tool for analyzing data in a research lab. The scientists in the lab were not familiar with the technical details of the tool and needed a clear understanding of how it worked. I scheduled a meeting with them and prepared a presentation that explained the concept in a simple and understandable way. I used visual aids and analogies to make it easier for them to grasp the concept. I also encouraged them to ask questions and provided real-life examples to illustrate the benefits of using the tool. By the end of the presentation, the scientists had a solid understanding of the technical concept and were able to effectively use the software tool in their research. It was a rewarding experience to see their enthusiasm and success.

A more solid answer

Certainly! One memorable instance where I had to explain a technical concept to a non-technical audience was during my internship at a software development company. The company was launching a new product, and I was responsible for conducting training sessions for the sales team, who had limited technical knowledge. To explain the concept, I prepared a comprehensive presentation that started with an engaging story to capture their attention. I then used simple, non-technical language to break down the complex concepts into easily digestible chunks, providing relatable examples from their everyday lives. I also encouraged questions and answered them using relatable metaphors and diagrams. By the end of the training sessions, the sales team had a clear understanding of the technical concepts and were able to effectively communicate the value of the product to potential clients. This experience taught me the importance of tailoring explanations to the audience's knowledge level and using relatable examples to make complex concepts more accessible.

Why this is a more solid answer:

The solid answer expands on the basic answer by providing more detailed examples and specific steps taken to explain the technical concept. It highlights the candidate's ability to use engaging storytelling, simple language, relatable examples, and metaphors to break down complex concepts for a non-technical audience. The answer also addresses all the evaluation areas and aligns with the job description's emphasis on technical proficiency, effective communication, and providing technical support to customers.

An exceptional answer

Absolutely! I can recall a time when I had to explain a technical concept to a non-technical audience in a challenging situation. I was working as a Field Application Engineer for a telecommunications company, and we were introducing a cutting-edge network optimization tool to a group of potential clients who were not tech-savvy. To ensure their full comprehension, I knew I had to go above and beyond. I started by conducting a thorough needs analysis to understand their specific pain points and concerns. Armed with this knowledge, I customized my presentation to address their individual needs, using a combination of layman's terms, diagrams, and interactive elements. I also created a hands-on simulation to let them experience the tool firsthand. Throughout the presentation, I fostered an open and conversational atmosphere, encouraging questions and actively listening to their feedback. By the end, not only did they grasp the technical concept, but they were also genuinely excited about the potential benefits the tool could bring to their business. This experience taught me the importance of tailoring explanations to the audience's needs and creating an engaging and interactive learning experience.

Why this is an exceptional answer:

The exceptional answer goes beyond the solid answer by providing a more challenging scenario and showcasing the candidate's exceptional problem-solving and adaptability skills. It highlights the candidate's extensive preparation, including conducting a needs analysis, customizing the presentation, and creating a hands-on simulation. The answer also emphasizes active listening, fostering an open and conversational atmosphere, and eliciting excitement and buy-in from the non-technical audience. These qualities align with the job description's requirement for strong problem-solving, analytical skills, and the ability to provide technical support and guidance to customers.

How to prepare for this question

Research the audience: Before explaining a technical concept to a non-technical audience, research their background, knowledge level, and specific needs to tailor your explanation effectively.
Use relatable examples: Use real-life examples and analogies that the audience can easily relate to, making the technical concept more understandable and accessible.
Create visual aids: Prepare visual aids, such as slides, diagrams, or infographics, to enhance the audience's understanding and engagement during the explanation.
Encourage questions: Foster an open and conversational atmosphere by encouraging questions and actively listening to the audience's feedback to address their concerns and clarify any confusion.
Provide hands-on experiences: If possible, provide hands-on experiences or simulations to allow the non-technical audience to actively engage with the concept and gain firsthand experience.

What interviewers are evaluating

Communication skills
Ability to simplify complex concepts
Understanding of the audience's knowledge level
Presentation skills