Tell us about a time when you had to deal with a difficult employee and how you handled it.

There was a time when I had to deal with a difficult employee at my previous job. This employee had a habit of consistently coming in late to work and not meeting deadlines. It was affecting the overall team's productivity and morale. To address the issue, I scheduled a one-on-one meeting with the employee to discuss their behavior and the impact it was having on the team. During the meeting, I listened to their concerns and provided constructive feedback on the importance of punctuality and meeting deadlines. I also offered support and resources to help them improve their performance. Moving forward, I implemented a performance improvement plan, which included setting clear expectations, regular check-ins, and providing additional training if needed. Through ongoing communication and support, the employee was able to improve their punctuality and meet deadlines, positively impacting the team's performance and morale.

At my previous job, I had to deal with a challenging employee who consistently came in late and missed deadlines. This behavior was affecting the team's productivity and morale. I took a proactive approach to address the issue by scheduling a one-on-one meeting with the employee. During the meeting, I listened to their concerns and provided clear feedback on the importance of punctuality and meeting deadlines. I also discussed the impact their behavior was having on the team and the overall performance of the department. To support the employee in improving their performance, I developed a performance improvement plan. This plan included setting clear expectations, providing additional training resources, and implementing regular check-ins to monitor progress. Through ongoing communication and support, the employee was able to improve their punctuality and consistently meet deadlines. This positively impacted the team's performance and morale, as they saw the employee taking their responsibilities seriously and contributing to the overall success of the team.

During my time as a Station Manager, I faced a challenging employee who consistently arrived late and failed to meet deadlines. This behavior was negatively impacting the team's productivity and causing friction within the department. Recognizing the importance of addressing the issue promptly, I scheduled a one-on-one meeting with the employee to address their performance concerns. During the meeting, I actively listened to their perspective, seeking to understand any underlying issues contributing to their behavior. It became clear that the employee was struggling with personal challenges outside of work, which affected their ability to perform effectively. With empathy and sensitivity, I offered support and resources to help them overcome these challenges, including providing access to counseling services and adjusting their work schedule temporarily. I also assigned them a mentor within the team who could provide guidance and support. To ensure continued improvement, I implemented a performance improvement plan that outlined clear expectations, established regular check-ins, and provided ongoing training opportunities. Additionally, I scheduled team-building activities to strengthen relationships and foster a positive work environment. As a result of these interventions, the employee gradually improved their attendance, met deadlines consistently, and reestablished positive relationships within the team. The department's productivity significantly increased, and the overall morale improved as team members witnessed the positive transformations. This experience taught me the importance of addressing challenging situations with empathy, mentorship, and tailored support to help employees overcome obstacles and reach their full potential.