Tell me about a time you identified a problem in a restaurant and implemented a solution.

Restaurant Supervisor Interview Questions

Sample answer to the question

In my previous experience working as a Restaurant Supervisor, I encountered a problem with long wait times for customers. After analyzing the situation, I realized that the main cause was a bottleneck at the order-taking station. To solve this issue, I implemented a new system where customers could place their orders through a self-service kiosk. This reduced the wait times significantly, allowing customers to order quickly and efficiently. Additionally, I trained the staff to assist customers with the self-service kiosk and ensured that it was always operational by conducting regular maintenance checks. As a result of this solution, customer satisfaction increased, and the overall efficiency of the restaurant improved.

A more solid answer

During my time as a Restaurant Supervisor, I encountered a challenge with long wait times for customers. After conducting a thorough analysis, I identified that the main bottleneck was at the order-taking station. To address this issue, I developed a comprehensive solution. First, I implemented a self-service kiosk system where customers could place their orders, reducing the dependency on staff at the order-taking station. I ensured that the kiosks were user-friendly and clearly labeled, providing on-screen prompts for customers to navigate through the menu. Additionally, I conducted thorough training sessions for the staff to familiarize them with the new system. I also recognized the importance of regular maintenance checks to prevent any technical issues with the kiosks. As a result of this solution, the wait times significantly decreased, improving customer satisfaction and overall efficiency in the restaurant.

Why this is a more solid answer:

The solid answer provides specific details about the problem and the solution implemented. It demonstrates the candidate's abilities in the evaluation areas by showcasing their leadership in developing a comprehensive solution and attention to detail in implementing a user-friendly self-service kiosk system. However, it can still be improved by highlighting the candidate's decision-making process and the impact of the solution on the restaurant's performance.

An exceptional answer

As a Restaurant Supervisor, I encountered a challenge with long wait times for customers, which was negatively impacting customer satisfaction and overall efficiency. To address this problem, I took a multi-faceted approach. Firstly, I conducted a thorough analysis of the restaurant operations and identified the main bottleneck at the order-taking station. After evaluating various options, I decided to implement a self-service kiosk system. To ensure its success, I collaborated with the IT department to select a user-friendly and reliable kiosk software. I also involved the staff in the decision-making process by seeking their feedback and addressing any concerns. Additionally, I developed a comprehensive training program for the staff to ensure they were proficient in assisting customers with the self-service kiosks. Furthermore, I implemented regular maintenance checks and established a dedicated staff member responsible for troubleshooting and resolving any technical issues. As a result of these initiatives, the wait times significantly decreased by 60%, leading to a notable improvement in customer satisfaction and a 20% increase in overall restaurant efficiency.

Why this is an exceptional answer:

The exceptional answer provides a comprehensive overview of the problem, the decision-making process, and the impact of the solution. It showcases the candidate's abilities in the evaluation areas by highlighting their proficiency in problem-solving, decision-making, and attention to detail. The answer also emphasizes the candidate's leadership and collaboration skills by involving various stakeholders in the implementation process. It goes above and beyond in providing specific details and quantifiable results to demonstrate the candidate's exceptional performance in addressing the problem.

How to prepare for this question

Highlight your experience in identifying and solving problems in a restaurant setting. Provide specific examples of challenges you encountered and the solutions you implemented.
Demonstrate your leadership and team management skills by discussing how you involved the staff in the decision-making process and ensured their proficiency in the new system.
Emphasize your customer service orientation by explaining how the solution improved customer satisfaction and overall efficiency.
Showcase your attention to detail and precision by discussing the steps you took to select a reliable kiosk software and establish regular maintenance checks.

What interviewers are evaluating

Leadership and team management
Problem-solving and decision-making
Customer service orientation
Attention to detail and precision