Crisis Intervention Specialist Interview Questions

Can you give an example of a crisis deescalation technique you've successfully used in the past?

SENIOR LEVEL

Sample answer to the question:

Sure, one time at my previous job at a crisis center, I handled a tense situation with a client who was extremely agitated and threatening harm. I started by calmly introducing myself and offering a non-threatening stance with open body language to not escalate the crisis. I listened attentively to his concerns and acknowledged his feelings, which seemed to reduce his anger bit by bit. After a while, I was able to discuss potential solutions, and we ended up creating a safety plan together. He calmed down, and we avoided any physical confrontation, thanks to my approach.

Here is a more solid answer:

Absolutely. In one instance back when I was a lead crisis counselor, there was a man who came into the emergency room showing signs of a panic attack. I swiftly introduced myself, demonstrating my intent to help. Using a technique called 'grounding,' I gently guided him through deep breathing and asked him to describe his immediate environment to tether his attention to the present and interrupt the panic cycle. I remained emotionally neutral yet compassionate, providing him a stable anchor amid his chaos. This technique not only calmed him within minutes but it laid the groundwork for a trust-building conversation, where we could identify triggers and develop coping strategies moving forward.

Why is this a more solid answer?

This solid answer includes more details about the specific crisis deescalation technique used, which reflects a clear application of the job's required skills. It also indicates a swift and appropriate response in a high-stress environment, showcasing the candidate's ability to remain calm and empathetic, critical components of the job role. Yet, it could still be improved by integrating more about the candidate's advanced knowledge in crisis management, how they collaborate with others, follow-up procedures, and adherence to best practices.

An example of a exceptional answer:

Definitely. While leading the crisis intervention team at Heal and Hope Centers, I recall a situation involving a young woman experiencing a severe dissociative episode. My risk assessment indicated she was not an immediate threat to herself or others, allowing me to engage without herding her to a defensive position. I leveraged a well-practiced deescalation technique I call 'anchoring dialogue.' I maintained a subdued tone, positioning myself slightly sideways to appear less confronting. I echoed her concerns to validate her experience and then eased into 'anchoring' by aligning her thoughts with tangible objects in the environment. By doing so, I gently guided her back to a more grounded state of mind. It was critical to proceed with understanding, taking care to prevent escalation at each phase, mirroring her pace and validating her lived reality. Afterward, I provided comprehensive aftercare, connecting her with continuing support and planning a structured follow-up to ensure her stability.

Why is this an exceptional answer?

This exceptional answer reflects an in-depth understanding of complex crisis situations and the advanced deescalation techniques required in the job role. It shows thoughtful risk assessment, tailored communication strategies, and a nuanced approach to empathy and compassion. The candidate demonstrates strong leadership skills, awareness of the importance of aftercare, and a holistic understanding of client needs, all of which are key responsibilities of the position. The answer shows that the candidate not only has the expertise but also the commitment to provide a full spectrum of care.

How to prepare for this question:

Review your past experiences with deescalation and choose one where you can articulate the specific techniques used, the rationale behind your approach, and the outcomes. Be ready to connect your approach directly to terms and concepts relevant to the job description.

Focus on your ability to remain calm under pressure by detailing how you've maintained composure during intense situations. Prepare to express your emotional control in a way that emphasizes your leadership and team-building capabilities.

Highlight your interpersonal skills through describing your verbal and non-verbal communication strategies during crisis intervention. Mention how you 'read' the situation and adapted your technique accordingly.

Be prepared to discuss how you assess risks and make decisions, providing a clear example of your problem-solving skills in a dynamic environment. This could include how you prioritize client safety and know when to call in additional support.

Reflect on your empathetic and compassionate approach, providing specific examples of how you connect with clients on a personal level to build trust and deliver targeted care.

Finally, consider how you've collaborated with healthcare professionals and advocate for client needs, showing a strong team mindset and understanding the importance of comprehensive care.

What are interviewers evaluating with this question?