Crisis Intervention Specialist Interview Questions

Can you discuss a time when you successfully deescalated a crisis situation?

INTERMEDIATE LEVEL

Sample answer to the question:

Oh, certainly! I remember when I was working at a mental health clinic, there was this intense moment where a client was escalating due to anxiety about their situation. I stepped in immediately and began talking to them in a low, soothing voice, making sure to listen closely to their concerns. I empathized with their feelings and explained that I was there to help them through this tough spot. It took some time, but eventually, they calmed down, and we could start addressing the root of their crisis more constructively.

Here is a more solid answer:

In my previous role at the crisis hotline, I handled a call from a young person who was experiencing a panic attack and was highly agitated. Keeping my tone steady and calm, I first ensured their physical safety and established verbal rapport. Using deep breathing exercises, I guided them to regain control of their breathing. We then methodically talked through their triggers, and I offered assurance and validations. It was important to recognize their struggle, yet gently steer them towards self-regulation techniques. After deescalation, I promptly connected them with a suitable therapist for continuous support, and I meticulously documented the entire encounter, including the intervention strategies used and the follow-up actions recommended.

Why is this a more solid answer?

The solid answer provides a more detailed narrative, showcasing the candidate's ability to remain calm and composed and use specific crisis intervention techniques like guided deep breathing. The candidate also demonstrates decision-making abilities by prioritizing physical safety and effective communication skills by establishing verbal rapport. Moreover, they highlight their problem-solving skills through the methodical discussion of the caller's triggers and their documentation of the incident, addressing the job's requirements. However, this answer could still benefit from more emphasis on collaboration with other professionals, as mentioned in the job responsibilities, and further elaboration of the intervention techniques used.

An example of a exceptional answer:

During one night shift while working at the community crisis center, I dealt with a difficult situation where an individual came in very agitated and threatening harm to themselves. Drawing upon my crisis intervention training and maintaining a composed demeanor, I initiated a protocol that involved creating a safe space, engaging the individual with empathic communication, and accurate assessment of their state. While attentively listening, I identified his stressors and fears, and applying deescalation techniques such as reflective listening and strategic questioning, we developed a crisis plan together. This included a step-by-step guide to manage his emotions and access further mental health services. To ensure continuity of care, I coordinated with healthcare professionals and arranged an appointment with a local mental health agency for the next morning. After the situation was stable, I dedicated ample time to record all details of the intervention accurately, acknowledging the gravity and the successful resolution in the report.

Why is this an exceptional answer?

This exceptional answer elaborates significantly on the approach taken to deescalate the crisis situation. The candidate provides a clear narrative that demonstrates their ability to remain calm, use a variety of crisis intervention techniques adaptively, and communicate empathically. The answer also showcases their excellent decision-making by developing a crisis plan with the individual, and problem-solving skills by coordinating the follow-up care. Furthermore, the meticulous documentation post-intervention highlights their proficiency in that area. The response shows their comprehensive understanding of the role's responsibilities and how they successfully applied their skills and training in a real-world crisis.

How to prepare for this question:

Reflect on past experiences where you successfully managed crisis situations. Note down the techniques and approaches you used, as these are valuable to mention in your response.

Review the job description and familiarize yourself with the specific skills and responsibilities mentioned. Make sure your answer demonstrates how you've used these skills in the past.

Prepare examples of how you have collaborated with other professionals during crisis situations, as teamwork is a critical aspect of the Crisis Intervention Specialist role.

Think about how you've documented crisis incidents in the past. Be prepared to discuss this, as it's an important part of the job responsibilities.

Practice maintaining a calm and steady tone as you would in a real crisis situation. This will help demonstrate your ability to remain poised under pressure during the interview.

Research and be ready to discuss any relevant crisis intervention models or protocols you are trained in, showcasing your technical understanding of the field.

What are interviewers evaluating with this question?