How do you handle feedback from senior staff? Can you provide an example?

Sample answer to the question

When it comes to handling feedback from senior staff, I believe in taking a proactive and growth-oriented approach. I always welcome feedback with an open mind and a willingness to learn and improve. For example, in my previous role as a junior installer at XYZ Company, I received feedback from a senior installer about my technique in using certain tools. Instead of getting defensive, I took the feedback as an opportunity to improve. I asked the senior installer for specific tips and suggestions on how to improve my technique, and I practiced diligently to implement those changes. As a result, my efficiency and precision in tool usage improved significantly. I believe that feedback is valuable for personal and professional growth and I strive to use it as a means to continuously improve.

A more solid answer

When it comes to receiving feedback from senior staff, I greatly value their insights and expertise. I actively seek out feedback and view it as an opportunity for growth and learning. For instance, in my previous role as a junior installer at XYZ Company, a senior installer provided feedback on my installation technique. Instead of being defensive, I expressed gratitude for their feedback and asked for specific areas of improvement. This opened up a constructive dialogue, where we discussed different techniques and best practices. I made a conscious effort to implement the feedback and approached the senior installer for further guidance whenever needed. This collaborative approach not only improved my skills but also fostered a positive working relationship with senior staff. I firmly believe that effective communication and collaboration play a crucial role in maximizing the benefits of feedback.

Why this is a more solid answer:

The solid answer addresses the importance of actively seeking feedback, expressing gratitude, and fostering a collaborative approach. It also highlights the candidate's strong communication and collaboration skills. However, it could benefit from including more specific details about the improvements made based on the feedback.

An exceptional answer

Receiving feedback from senior staff is an integral part of my professional growth. I truly value their expertise and insights, and I actively seek out their feedback to improve my skills. An example of how I handled feedback in the past is when a senior installer at XYZ Company provided feedback on my installation technique. Instead of reacting defensively, I thanked them for their input and asked for specific areas of improvement. This not only showed my openness to feedback but also paved the way for a constructive dialogue. We discussed different techniques and best practices, and I made a concerted effort to implement the feedback. I also took the initiative to schedule regular check-ins with the senior installer to gauge my progress and seek further guidance. This collaborative approach not only enhanced my technical skills but also strengthened my working relationship with senior staff. I believe that effective communication, active listening, and a willingness to act on feedback are essential in leveraging the expertise of senior staff to continuously improve.

Why this is an exceptional answer:

The exceptional answer demonstrates a deep understanding of the importance of feedback and showcases the candidate's strong collaboration, communication, and proactive learning skills. It provides specific details about the candidate's initiative in seeking feedback and implementing improvements, as well as actively maintaining a working relationship with senior staff. This answer effectively aligns with the evaluation areas and job description.

How to prepare for this question

Familiarize yourself with the company's feedback culture and values.
Reflect on past experiences where you received feedback and think about your reactions, both positive and negative.
Practice active listening and asking open-ended questions to encourage more comprehensive feedback.
Consider seeking feedback from colleagues or mentors to improve your ability to handle constructive criticism.
Research common best practices for receiving and implementing feedback from senior staff.

What interviewers are evaluating

Openness to feedback
Growth mindset
Collaboration and communication skills