Can you give an example of a challenging relationship you had to build and how you approached it?

INTERMEDIATE LEVEL
Can you give an example of a challenging relationship you had to build and how you approached it?
Sample answer to the question:
One example of a challenging relationship I had to build was with a difficult colleague during a previous project I worked on. This colleague had a confrontational attitude and was resistant to collaboration. To approach this relationship, I first tried to understand the reasons behind their behavior by having a one-on-one conversation. I listened attentively and empathized with their concerns. I also focused on finding common ground and shared goals to foster a sense of teamwork. I made a conscious effort to communicate openly and transparently, providing regular updates and seeking their input when appropriate. Gradually, our relationship improved as trust and mutual respect developed. We were able to work together effectively and successfully complete the project.
Here is a more solid answer:
I faced a challenging relationship with a team member who had a different communication style and a tendency to dominate conversations. This posed a significant obstacle to effective collaboration. To address this, I initiated a conversation with the individual to express my concerns and discuss potential solutions. I acknowledged their strengths and contributions, emphasizing the value of open and inclusive communication. We agreed to implement a communication framework that allowed everyone to express their ideas without interruption. Additionally, I provided resources and training on active listening and effective communication techniques. Over time, the team member became more receptive to different perspectives and our relationship improved, leading to better teamwork and increased productivity.
Why is this a more solid answer?
The solid answer provides more specific details about the challenging relationship and the approach taken to improve it. It demonstrates the candidate's abilities in leadership, effective communication, and adaptability. However, it could further showcase their project management skills and the impact of their actions on the project.
An example of a exceptional answer:
During a complex project, I faced a challenging relationship with a stakeholder who had conflicting priorities and was resistant to change. To address this, I scheduled a meeting to better understand their concerns and perspectives. I actively listened and acknowledged their expertise, highlighting how our project aligned with their long-term goals. I then proposed a compromise that blended their priorities with the project requirements. To facilitate collaboration, I established regular communication channels, providing updates on project milestones and actively seeking their input. Additionally, I organized workshops and training sessions to help them adapt to new processes and technologies. Through consistent effort, the stakeholder became a vocal advocate for the project, championing its success within the organization.
Why is this an exceptional answer?
The exceptional answer provides a comprehensive and detailed example of a challenging relationship. It showcases the candidate's abilities in leadership, effective communication, adaptability, and project management. The candidate effectively navigates conflicting priorities, demonstrates strategic thinking, and highlights the positive outcomes of their approach.
How to prepare for this question:
  • Reflect on past experiences and identify challenging relationships you have encountered.
  • Choose an example that aligns with the skills and qualifications outlined in the job description.
  • Before the interview, analyze the root causes of the challenging relationship and consider potential solutions.
  • During the interview, clearly articulate the steps taken to address the relationship and the positive outcomes achieved.
  • Highlight the impact of your actions on the project or team, emphasizing improved collaboration and results.
What are interviewers evaluating with this question?
  • Leadership and team management
  • Effective communication and relationship building
  • Adaptability and capacity to manage change

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