How would you handle a situation where a coworker was not pulling their weight in the kitchen?

Sample answer to the question

If I noticed that a coworker was not pulling their weight in the kitchen, I would first try to understand the reasons behind it. Maybe they are facing personal challenges or feeling overwhelmed with their workload. I would approach them in a respectful and non-confrontational manner to discuss the issue and offer support. If the problem persists, I would escalate the matter to the sous chef or executive chef, providing them with specific examples and observations. It's important to address these situations promptly for the benefit of the team and the quality of the dining experience.

A more solid answer

If I noticed that a coworker was not pulling their weight in the kitchen, I would first approach them in a private and non-judgmental manner. I would ask if they are facing any challenges or if there is anything I can do to support them. By showing empathy and understanding, I hope to create an open dialogue where they feel comfortable discussing their concerns. If the issue persists, I would bring it to the attention of the sous chef or executive chef, providing them with specific examples and observations. It is important to address these situations promptly to ensure that the team can work cohesively and maintain the quality of the dining experience.

Why this is a more solid answer:

The solid answer includes details about approaching the coworker privately, showing empathy and understanding, and fostering open dialogue. It also mentions escalating the matter to the sous chef or executive chef with specific examples and observations.

An exceptional answer

If I noticed that a coworker was not pulling their weight in the kitchen, I would first approach them in a private and non-judgmental manner. I would express my concerns about the impact it has on the team and the quality of our work. I would inquire if there are any personal challenges or issues affecting their performance and offer any support I can provide. If the issue persists, I would document specific instances when their work fell short and share it with the sous chef or executive chef. I would also suggest implementing a performance improvement plan to help the coworker get back on track. By taking a proactive approach and fostering open communication, I aim to create an environment where everyone feels supported and accountable for their actions.

Why this is an exceptional answer:

The exceptional answer includes all the elements of the solid answer but goes further by expressing concerns about the impact on the team and work quality, documenting specific instances, and suggesting a performance improvement plan. It also emphasizes creating an environment of support and accountability.

How to prepare for this question

Reflect on past experiences where you faced similar situations and think about how you handled them effectively.
Familiarize yourself with techniques for providing constructive feedback and resolving conflicts in a professional manner.
Review the kitchen's standard operating procedures and familiarize yourself with the roles and responsibilities of line cooks.
Be prepared to give examples from your previous work experiences that demonstrate your ability to work effectively in a team and communicate professionally.

What interviewers are evaluating

Communication Skills
Ability to work in a team