Describe a situation where you faced a conflict or disagreement with a colleague or supervisor in a healthcare setting. How did you handle it?

JUNIOR LEVEL

Sample answer to the question:

In my previous role as a Trauma Therapist, I had a disagreement with a colleague regarding the best approach to treat a client who had experienced a traumatic event. We both had different perspectives on the most effective therapy modality to use. To handle this conflict, I initiated an open and respectful conversation with my colleague. We actively listened to each other's viewpoints and shared research and evidence to support our perspectives. We also consulted with our supervisor for guidance. Ultimately, we were able to find a middle ground and devise a treatment plan that incorporated aspects of both therapy modalities. This experience taught me the importance of effective communication, collaboration, and being open to different perspectives in the healthcare setting.

Here is a more solid answer:

In my previous role, a conflict arose with a colleague regarding the best approach to treat a client who had experienced a traumatic event. While I advocated for Cognitive Behavioral Therapy (CBT) as an evidence-based modality, my colleague favored Eye Movement Desensitization and Reprocessing (EMDR). To address the disagreement, I scheduled a meeting with my colleague and our supervisor to discuss our perspectives. During the meeting, I presented research articles and case studies supporting the efficacy of CBT, while also acknowledging the potential benefits of EMDR. Through active listening and respectful dialogue, we were able to find common ground and develop a treatment plan that integrated elements from both modalities. This experience emphasized the significance of collaboration and open-mindedness in providing the best possible care to our clients.

Why is this a more solid answer?

The solid answer elaborates on the conflict and presents specific details about the therapy modalities involved (CBT and EMDR). It also mentions the use of research articles and case studies to support the argument. However, it could provide more information about the outcome of the disagreement and the impact on the client's progress.

An example of a exceptional answer:

During my time as a Trauma Therapist, I encountered a conflict with a supervisor regarding the treatment approach for a client who had experienced a severe trauma. While I believed that Cognitive Behavioral Therapy (CBT) would be the most effective modality based on the client's needs and goals, my supervisor insisted on using Eye Movement Desensitization and Reprocessing (EMDR). Recognizing the importance of collaboration and client-centered care, I scheduled a meeting with my supervisor to discuss our differing viewpoints. During the meeting, I presented a comprehensive literature review that examined both CBT and EMDR in the context of similar trauma cases. Through respectful and evidence-based dialogue, I was able to persuade my supervisor to consider integrating aspects of CBT into the treatment plan. We developed a hybrid approach that incorporated CBT techniques during the preparation phase of EMDR sessions. This collaborative effort led to significant improvements in the client's progress and overall well-being. This experience reinforced the significance of effective communication, research-based advocacy, and client-centered decision-making in the healthcare setting.

Why is this an exceptional answer?

The exceptional answer provides a detailed and comprehensive account of the conflict, showcasing the candidate's ability to effectively handle disagreements with superiors while advocating for evidence-based and client-centered care. It demonstrates their research skills, critical thinking, and ability to persuade others through evidence-based dialogue. The impact on the client's progress and well-being is also highlighted. However, it could further emphasize the candidate's resilience and self-awareness in coping with the emotional demands of the role.

How to prepare for this question:

Reflect on past experiences where you faced conflicts or disagreements in a healthcare setting. Consider situations involving colleagues or supervisors related to treatment approaches, patient care, or interdisciplinary collaboration.

Review the principles and practices of trauma-informed care, as conflicts may arise when different approaches to trauma therapy are discussed.

Develop a thorough understanding of evidence-based therapy modalities commonly used in trauma treatment, such as Cognitive Behavioral Therapy (CBT), Eye Movement Desensitization and Reprocessing (EMDR), and others.

Familiarize yourself with research articles and case studies that support the effectiveness of different therapy modalities, particularly in the context of trauma therapy.

Practice active listening and effective communication skills to facilitate respectful and productive discussions when addressing conflicts or disagreements.