Tell us about a time when you had to handle a conflict or disagreement among kitchen staff. How did you resolve it?

Once, I encountered a conflict between two kitchen staff members regarding the use of a specific ingredient in a dish. One staff member believed it should be included, while the other disagreed. To resolve the conflict, I called a meeting with both individuals to understand their perspectives. I encouraged open communication and active listening to ensure everyone felt heard. After gathering all the information, I proposed a compromise that satisfied both parties. By finding a middle ground and explaining the rationale behind the decision, I was able to resolve the conflict amicably.

In one instance, a conflict arose among kitchen staff over scheduling conflicts. Two members had a disagreement about their shifts, leading to tension in the kitchen. To address the issue, I called a private meeting with both individuals to understand their concerns. I actively listened to each perspective, allowing them to express their frustrations and emotions. After careful consideration, I proposed a compromise by switching their shifts for the following week and gave them an opportunity to provide input on the schedule. This approach not only resolved the immediate conflict but also promoted collaboration and trust among the team members.

In the fast-paced environment of a busy kitchen, conflicts and disagreements among staff can arise frequently. I encountered a situation where two kitchen staff members had an ongoing dispute about the organization of workstations and responsibilities. The tension had a negative impact on teamwork and efficiency. To address the conflict, I implemented a multi-step approach. Firstly, I individually met with each staff member to understand their concerns, frustrations, and ideas for improvement. This allowed them to voice their thoughts and feel heard. Next, I organized a group meeting where we discussed the common goals and challenges of the kitchen, emphasizing the importance of teamwork and collaboration. To facilitate a resolution, I encouraged the staff members to work together and develop a new system for workstation organization, taking into account each person's strengths and preferences. Through open dialogue and compromise, the staff members reached an agreement and implemented the new system. As a result, not only did the conflict get resolved, but the entire team became more unified, productive, and motivated.