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JUNIOR LEVEL

How would you handle a situation where a customer wants a specific drink that is not on the menu?

Bartender Interview Questions
How would you handle a situation where a customer wants a specific drink that is not on the menu?

Sample answer to the question

If a customer wants a specific drink that is not on the menu, I would first apologize for the inconvenience and let them know that we strive to provide a personalized experience. I would ask the customer for more details about the drink they want, such as the ingredients or any specific preferences. Then, I would check with the bartenders and see if we have the necessary ingredients to make the drink. If we do, I would inform the customer and provide an estimated wait time. If we don't have the ingredients, I would suggest similar drinks from the menu that might suit their taste. Overall, my goal would be to ensure that the customer feels valued and satisfied with their drink choice.

A more solid answer

If a customer wants a specific drink that is not on the menu, I would first apologize for any inconvenience and express my willingness to assist them. I would ask the customer for more details about the drink, such as the ingredients or any specific preferences they have in mind. To provide exceptional customer service, I would consult the bartenders and check if we have the necessary ingredients to make the drink. If we do, I would inform the customer of the wait time required and assure them that we will create the drink according to their specifications. If we don't have the ingredients, I would suggest similar drinks from the menu that align with their preferences. Throughout the process, I would maintain a friendly and professional attitude, ensuring that the customer feels valued and appreciated for their unique request.

Why this is a more solid answer:

The solid answer goes into more detail about how the candidate would handle the situation. They express their willingness to assist the customer and ensure customer satisfaction. The answer also emphasizes the importance of maintaining a friendly and professional attitude throughout the process.

An exceptional answer

In such a situation, my primary focus would be to provide exceptional customer service and create a positive experience for the customer. I would start by apologizing for not having the specific drink on the menu and empathize with their desire for a personalized beverage. To gather more information, I would engage the customer in a conversation and ask them about the ingredients and flavors they prefer. Additionally, I would inquire if there are any dietary restrictions or allergies to consider. Based on the customer's preferences, I would consult the bartenders and explore the possibility of customizing a drink using the ingredients we have available. If necessary, I would brainstorm with the customer to create a unique concoction that aligns with their taste. Throughout the process, I would display exceptional attention to detail, ensuring that the drink is crafted to perfection. Upon serving the drink, I would personally present it to the customer, accompanied by a sincere smile and a genuine desire to exceed their expectations.

Why this is an exceptional answer:

The exceptional answer demonstrates a high level of customer service and attention to detail. The candidate not only acknowledges the customer's request but goes above and beyond to personalize the experience. They actively engage with the customer, consider their preferences and dietary restrictions, and involve them in the creation process. The answer also highlights the candidate's commitment to ensuring customer satisfaction by presenting the customized drink with a genuine desire to exceed expectations.

How to prepare for this question

  • Familiarize yourself with the standard drink recipes and ingredients commonly used in bartending
  • Develop good communication and interpersonal skills to engage with customers effectively
  • Practice active listening to understand customer preferences and provide personalized recommendations
  • Enhance your knowledge of mixology and different flavor profiles to suggest suitable alternatives when a specific drink is not available
  • Be attentive and detail-oriented when handling customer requests to ensure accuracy and customer satisfaction

What interviewers are evaluating

  • Customer service
  • Attention to detail
  • Organizational skills

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