What steps do you take to check customers' identification and ensure they meet the legal drinking age?

Sample answer to the question

When checking customers' identification to ensure they meet the legal drinking age, I follow a strict process. First, I politely ask the customer for their ID when they order an alcoholic beverage. I then carefully examine the ID to ensure it is not expired and matches the person in front of me. If there are any doubts, I ask a manager or supervisor for assistance. Additionally, I am familiar with the specific ID formats and security features for my state or region. This helps me identify fake IDs more easily. Overall, I take the responsibility of checking IDs seriously to maintain a safe and responsible environment.

A more solid answer

Ensuring customers meet the legal drinking age is a vital responsibility that I handle with utmost care. When a customer orders an alcoholic beverage, I kindly request their identification and closely examine it. I check for crucial details like the customer's date of birth, the expiration date, and the photo. I'm also familiar with the specific ID formats and security features in my state, making it easier for me to detect fake IDs. If I have any doubts, I consult a manager or supervisor for further guidance. By diligently following this process, I maintain a safe and responsible environment for both customers and the establishment.

Why this is a more solid answer:

The solid answer expands on the steps taken to check customers' identification by providing specific details and examples. It also emphasizes the candidate's knowledge of ID formats and security features, showcasing their attention to detail. However, it could benefit from further elaboration on customer service skills and how they contribute to a positive experience.

An exceptional answer

In my experience as a bartender, I've developed a comprehensive approach to checking customers' identification and ensuring they meet the legal drinking age. When a customer orders an alcoholic beverage, I greet them warmly and engage in friendly conversation, creating a comfortable atmosphere. I then request their identification, making it clear that it's a standard procedure for everyone. As I examine the ID, I maintain eye contact and engage the customer, asking them about their preferences or recommending drinks. This personal interaction not only confirms their age but also enhances the overall customer experience. In addition to checking crucial details like the date of birth and photo, I'm trained to spot common signs of fake IDs, further ensuring compliance with regulations. By combining exceptional customer service and attention to detail, I create a positive and responsible environment where customers feel valued and safe.

Why this is an exceptional answer:

The exceptional answer goes above and beyond by highlighting the candidate's customer service skills and how they contribute to a positive experience. It also demonstrates their ability to engage customers and make them feel valued while checking their identification. Additionally, it mentions training in spotting fake IDs, showing a commitment to compliance. The answer is comprehensive and well-rounded.

How to prepare for this question

Familiarize yourself with the specific ID formats and security features in your state or region. Being knowledgeable about various IDs will help you identify fake ones more easily.
Practice your communication and interpersonal skills. A friendly and welcoming approach to checking IDs can enhance the overall customer experience.
Stay up to date with the legal drinking age requirements and any relevant regulations. Knowing the rules will ensure compliance and prevent potential issues.
Consider scenarios where customers may present challenging situations, such as expired IDs or false information. Think about how you would handle these scenarios in a professional and respectful manner.

What interviewers are evaluating

Customer service
Attention to detail