Tell me about a time when you had to resolve a conflict or disagreement within a team.

I remember a time when there was a conflict within our team about the direction of a creative project. Some team members wanted to take a more traditional approach, while others wanted to be more innovative. The disagreement was causing tension and affecting our productivity. To resolve the conflict, I suggested we have a meeting to discuss our ideas and find a middle ground. During the meeting, I encouraged everyone to share their thoughts and listen to each other's perspectives. We discussed the pros and cons of each approach and eventually came up with a solution that incorporated both traditional and innovative elements. By the end of the meeting, everyone felt heard and satisfied with the outcome. This experience taught me the importance of open communication and collaboration within a team.

In my previous role as a Junior Creative Services Manager, I encountered a conflict within the team regarding the design direction of a project. Some team members believed that a minimalist design approach would resonate with the target audience, while others argued for a more vibrant and bold design. To address the disagreement, I scheduled a team meeting where I facilitated a discussion and encouraged everyone to share their perspectives. I listened actively to each team member and acknowledged their viewpoints. To find a resolution, I proposed a compromise that combined the minimalist approach with pops of vibrant colors. I explained how this would allow us to maintain a clean and modern aesthetic while also adding elements that would catch the audience's attention. By providing clear reasoning and examples, I was able to convince the team members and gain their buy-in. This approach not only resolved the conflict but also fostered a greater sense of collaboration and trust among the team members.

During my time as a Junior Creative Services Manager, I faced a significant conflict within the team regarding the overall direction of a high-profile advertising campaign. Some team members believed that a traditional and conservative approach would be most effective in reaching the target audience, while others advocated for a more edgy and disruptive strategy. The conflict had escalated to a point where collaboration was hindered and productivity was affected. To address the situation, I took a proactive approach and initiated a series of one-on-one meetings with each team member to understand their concerns and motivations on a deeper level. These conversations allowed me to build trust and create a safe space for open communication. After gaining a comprehensive understanding of each individual's perspective, I organized a team workshop where I facilitated a creative brainstorming session. I encouraged the team members to consider divergent ideas and collaborated with them to develop a hybrid approach that blended elements of both conservative and edgy strategies. This solution not only satisfied the team members' varied viewpoints but also pushed the boundaries of creativity and innovation. The campaign went on to receive industry recognition and achieved exceptional results, surpassing the client's expectations. The conflict resolution process not only strengthened my ability to work collaboratively and communicate effectively but also highlighted my talent for problem-solving and managing complex situations under pressure.