INTERMEDIATE LEVEL

What computer software and booking systems are you familiar with?

Sample answer to the question

I am familiar with various computer software and booking systems that are commonly used in the travel industry. For example, I have experience using reservation systems like Amadeus, Sabre, and Galileo to book flights and accommodations for clients. Additionally, I am proficient in using customer relationship management (CRM) software such as Salesforce and HubSpot to manage client information and track interactions. These software and booking systems have helped me streamline my workflow and provide efficient and accurate services to clients.

A more solid answer

In addition to the computer software and booking systems mentioned in the basic answer, I have extensive experience using cruise-specific platforms such as CruisePro and Resco. These systems allow me to access real-time inventory and pricing information from various cruise lines, automate the booking process, and manage multiple bookings simultaneously. I also utilize customer communication tools like ZenDesk and Intercom to provide timely updates and support to clients throughout the booking process. By leveraging these software and booking systems, I have been able to effectively handle complex itineraries, customize packages to meet clients' preferences, and ensure a seamless experience from booking to disembarkation.

Why this is a more solid answer:

The solid answer expands on the basic answer by mentioning specific cruise-specific platforms and customer communication tools. It also highlights the candidate's ability to handle complex itineraries and customize packages, which aligns with the job requirements.

An exceptional answer

In my previous role as a Cruise Specialist, I gained proficiency in a wide range of computer software and booking systems. Apart from the ones mentioned in the solid answer, I have also worked with industry-leading systems like Travelport and Worldspan. These platforms provide access to a vast inventory of cruises, allowing me to offer clients a wide selection to choose from. Furthermore, I have experience using email marketing software like Mailchimp and Constant Contact to send out newsletters and promotional materials to clients, keeping them informed about the latest cruise deals and destinations. By staying updated with the latest software and booking systems, I have been able to provide innovative solutions to clients, enhance their booking experience, and contribute to the overall success of the travel agency.

Why this is an exceptional answer:

The exceptional answer demonstrates a deep understanding of the computer software and booking systems used in the travel industry. It showcases the candidate's ability to adapt to different systems and stay updated with emerging technologies. The mention of email marketing software also highlights the candidate's proactive approach in engaging clients and driving sales.

How to prepare for this question

Research and familiarize yourself with common computer software and booking systems used in the travel industry, such as reservation systems (Amadeus, Sabre, Galileo), cruise-specific platforms (CruisePro, Resco), and customer communication tools (ZenDesk, Intercom).
Highlight any experience or proficiency you have with industry-leading systems like Travelport and Worldspan, as these can give you an edge over other candidates.
Stay updated with emerging technologies and software advancements in the travel industry. This demonstrates your ability to adapt to new systems and showcases your proactive approach in enhancing the booking experience for clients.

What interviewers are evaluating

Computer software and booking systems