How do you handle situations where there is conflicting or incomplete information?

Sample answer to the question

When faced with conflicting or incomplete information, I approach the situation by first gathering as much information as possible from multiple sources. This includes reaching out to relevant parties involved and conducting my own research to fill in any gaps. I then analyze the available information, looking for patterns or commonalities that can help me make an informed decision. If the conflicting information persists, I consult with my team or supervisor to get their insights and perspectives. Ultimately, I make a decision based on the best available information at that time, and I remain open to revisiting the decision if new information arises.

A more solid answer

When faced with conflicting or incomplete information, my approach is to gather as much information as possible from various sources, such as data reports, team members, and stakeholders. For example, in my previous role as a financial analyst, I encountered a situation where two different reports presented conflicting data regarding market trends. To address this, I conducted my own analysis by examining the underlying data sources and cross-referencing them with external industry reports. Through this process, I identified a potential error in one of the reports, which I brought to the attention of my team. We collectively investigated the issue and determined the accurate market trend. In another instance, while working on an investment proposal, I came across incomplete information about a company's financial performance. In order to make an informed decision, I reached out to the company's investor relations department, requested the missing data, and consulted with a senior investment manager for guidance. These experiences have strengthened my ability to analyze information, identify discrepancies, and make sound decisions in situations where there is conflicting or incomplete information.

Why this is a more solid answer:

The solid answer provides specific examples from the candidate's past experiences to showcase their ability to handle conflicting or incomplete information. It demonstrates their analytical thinking, problem-solving, and decision-making skills by showcasing their approach and the outcomes of their actions. The answer could still be improved by further highlighting the candidate's attention to detail and time management skills in managing conflicting or incomplete information.

An exceptional answer

In situations where there is conflicting or incomplete information, I employ a structured approach to ensure the best possible outcome. Firstly, I thoroughly assess the sources and credibility of the available information, paying close attention to any inconsistencies or gaps. For instance, during a project as a financial analyst, I encountered conflicting financial data from two different sources. To resolve this, I conducted an in-depth analysis of the data sets, validating the accuracy of each source and cross-referencing them with external industry reports. By doing so, I identified a discrepancy in one of the sources, allowing us to make an informed decision based on the reliable information. Additionally, I proactively communicate with relevant stakeholders to seek clarification and obtain missing information. This includes engaging with colleagues, subject matter experts, or even directly reaching out to clients or vendors. This collaborative approach ensures that I have a holistic understanding of the situation and can make informed decisions. Furthermore, I document my decision-making process, including the rationale behind my choices and any assumptions made, to ensure transparency and accountability. Lastly, I remain adaptable and open to revisiting decisions if new information arises, ensuring that I can course-correct as needed. These strategies have consistently enabled me to handle situations with conflicting or incomplete information effectively, fostering accuracy and reliability in my work.

Why this is an exceptional answer:

The exceptional answer provides a comprehensive and structured approach to handling conflicting or incomplete information. It showcases the candidate's analytical thinking, problem-solving, decision-making, and time management skills by detailing specific steps taken and their outcomes. The answer also emphasizes the candidate's attention to detail by mentioning the validation of data sources and the importance of documentation. Additionally, the answer showcases the candidate's client service orientation by proactively seeking clarification from stakeholders. Overall, the exceptional answer effectively addresses the evaluation areas and provides a strong example of the candidate's ability to handle complex situations.

How to prepare for this question

Familiarize yourself with the job description and the skills required for the Asset Manager role, particularly analytical thinking, attention to detail, problem-solving, decision-making, and client service orientation.
Reflect on past experiences where you encountered conflicting or incomplete information and the strategies you used to handle such situations. Prepare specific examples that demonstrate your ability to analyze data, seek clarification, and make informed decisions.
Practice articulating your approach in a clear and concise manner, highlighting the steps you took to resolve conflicts or fill in information gaps. Emphasize your ability to collaborate with others and utilize available resources effectively.
Focus on showcasing your attention to detail, time management, and ability to remain adaptable in dynamic situations. These qualities are particularly important in managing conflicting or incomplete information.
Highlight the importance of transparency and accountability in decision-making by discussing your documentation practices and willingness to revisit decisions when new information arises.

What interviewers are evaluating

Analytical thinking
Problem-solving
Decision-making