Medical Records Manager Interview Questions

What coding and classification systems have you worked with in health information management?

SENIOR LEVEL

Sample answer to the question:

In my previous role as a Health Information Manager, I worked with several coding and classification systems in health information management. Some of the systems I have experience with include ICD-10, CPT, HCPCS, and SNOMED CT. I was responsible for accurately assigning codes to diagnoses, procedures, and medical services based on clinical documentation. This involved reviewing medical charts, laboratory results, and physician notes to ensure accurate coding. I also worked closely with healthcare providers and coding auditors to resolve discrepancies and ensure compliance with coding guidelines and regulations. Additionally, I trained and mentored junior staff members on proper coding techniques and provided ongoing support and guidance.

Here is a more solid answer:

As a Medical Records Manager with over 5 years of experience, I have extensive proficiency in various coding and classification systems used in health information management. I have worked with ICD-10, CPT, HCPCS, and SNOMED CT on a daily basis. These systems are crucial for accurately assigning codes to diagnoses, procedures, and medical services. In my previous role, I was responsible for reviewing medical charts, laboratory results, and physician notes to extract relevant clinical information and assign appropriate codes. I ensured compliance with coding guidelines and regulations, working closely with healthcare providers and coding auditors to resolve discrepancies. I also conducted regular audits to improve data integrity and compliance. Moreover, I have trained and mentored junior staff members on coding techniques and provided ongoing support and guidance to ensure accurate and consistent coding practices.

Why is this a more solid answer?

The solid answer goes into more detail about the coding and classification systems the candidate has experience with, as well as their responsibilities and achievements related to using these systems. It demonstrates a strong knowledge of coding guidelines and regulations and highlights the candidate's leadership and mentoring capabilities. However, it can still be improved by providing specific examples or metrics to further showcase the candidate's expertise.

An example of a exceptional answer:

Throughout my career as a Medical Records Manager, I have gained extensive expertise in coding and classification systems used in health information management. I am highly skilled in ICD-10, CPT, HCPCS, and SNOMED CT, utilizing these systems to accurately assign codes to diagnoses, procedures, and medical services. For instance, in my previous role, I led a team of health information professionals in implementing a streamlined coding process using these systems, resulting in a 20% increase in coding accuracy and a 15% reduction in coding-related denials. I continuously stay updated with the latest coding guidelines and regulations to ensure compliance and optimize reimbursements for the facility. Additionally, I have successfully managed coding audits and implemented proactive strategies, such as conducting regular coding training sessions, to improve data integrity and compliance. As a Certified Coding Specialist (CCS), I also bring a deep understanding of coding best practices and have provided guidance to coding staff on complex cases. My comprehensive knowledge of coding and classification systems, coupled with my proficiency in electronic health record systems, enables me to effectively contribute to the success of any health information management team.

Why is this an exceptional answer?

The exceptional answer provides detailed examples of the candidate's accomplishments related to coding and classification systems. It highlights their ability to improve coding accuracy and reduce denials, as well as their expertise in managing audits and providing guidance to coding staff. The answer also emphasizes the candidate's knowledge of electronic health record systems, which aligns with the skills required for the Medical Records Manager role. Overall, the answer demonstrates a high level of proficiency and leadership in the area of coding and classification systems.

How to prepare for this question:

Familiarize yourself with popular coding and classification systems used in health information management, such as ICD-10, CPT, HCPCS, and SNOMED CT. Understand the purpose and guidelines of each system.

Stay updated with the latest coding guidelines and regulations, as they often change. This can be done through attending seminars, webinars, or subscribing to industry newsletters.

Highlight your experience in using coding and classification systems in your previous roles during the interview. Provide specific examples of challenges you faced and how you overcame them.