/Accounts Receivable Clerk/ Interview Questions
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How do you keep track of unpaid invoices and follow up on them?

Accounts Receivable Clerk Interview Questions
How do you keep track of unpaid invoices and follow up on them?

Sample answer to the question

To keep track of unpaid invoices, I use an Excel spreadsheet where I record all the relevant details such as invoice number, due date, and amount. I also color-code the rows to easily identify the status of the invoices. For follow-up, I set reminders in my calendar software to contact customers before the due date and after the due date if payment is not received. I also keep a log of all the follow-up actions I took for each invoice. This helps me stay organized and ensures that I don't miss any outstanding payments.

A more solid answer

As an Accounts Receivable Clerk, I keep track of unpaid invoices using an advanced accounting software that allows me to easily generate aging reports. This software automatically updates the unpaid invoices and provides comprehensive details such as customer information, invoice amounts, and due dates. I also utilize a task management tool to create reminders for follow-up actions. For example, I set reminders one week before the due date to send payment reminders to customers and follow up with them again after the due date if payment is not received. Additionally, I maintain a log of all the follow-up actions, including phone calls and emails, to ensure proper documentation and accountability.

Why this is a more solid answer:

The solid answer provides more details on the candidate's approach to keeping track of unpaid invoices and following up on them. It showcases the candidate's ability to utilize advanced accounting software and task management tools, along with maintaining proper documentation. However, it could be further improved by including specific examples of how the candidate has successfully resolved outstanding payment issues in the past.

An exceptional answer

To effectively keep track of unpaid invoices, I utilize a combination of advanced accounting software, project management tools, and effective communication strategies. In the accounting software, I generate weekly aging reports that provide a comprehensive overview of all outstanding invoices, including customer details, invoice amounts, and due dates. I analyze these reports to identify high-priority invoices that require immediate attention. For follow-up, I use a project management tool that allows me to create tasks, assign due dates, and collaborate with team members if necessary. I also implement proactive communication strategies, such as sending personalized emails to customers with overdue invoices and making follow-up phone calls to ensure timely payments. By consistently monitoring and prioritizing unpaid invoices, I have successfully reduced the average outstanding payment period by 20% in my previous role.

Why this is an exceptional answer:

The exceptional answer not only demonstrates the candidate's proficiency in utilizing advanced accounting software and project management tools but also showcases their ability to implement effective communication strategies and achieve tangible results. The candidate provides a specific example of reducing the average outstanding payment period, which highlights their strong analytical and problem-solving skills. This answer aligns perfectly with the key skills and qualifications mentioned in the job description.

How to prepare for this question

  • Familiarize yourself with various accounting software and project management tools commonly used in accounts receivable roles.
  • Brush up on your data entry skills to ensure accuracy and efficiency in updating receivables.
  • Prepare examples from your past experience where you effectively resolved outstanding payment issues and reduced the average outstanding payment period.
  • Demonstrate your ability to maintain confidentiality by discussing how you handled sensitive financial information in your previous roles.
  • Practice effective communication skills, both written and verbal, to demonstrate your ability to follow up with customers and resolve billing or payment discrepancies.

What interviewers are evaluating

  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team
  • Good organizational skills and the ability to prioritize work
  • Strong data entry skills
  • Ability to maintain confidentiality regarding financial information

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