Creative Account Manager
A Creative Account Manager is responsible for maintaining and growing client relationships, developing strategic advertising campaigns, and ensuring creative alignment with client objectives.
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Sample Job Descriptions for Creative Account Manager
Below are the some sample job descriptions for the different experience levels, where you can find the summary of the role, required skills, qualifications, and responsibilities.
Junior (0-2 years of experience)
Summary of the Role
A Junior Creative Account Manager is responsible for supporting the account team in managing client relationships and project developments. This role involves coordinating with various departments to ensure that all aspects of the client's needs are addressed and their expectations are met. The ideal candidate will be able to work in a dynamic, fast-paced environment, and maintain strong communication with both clients and team members.
Required Skills
- Proficiency in Microsoft Office Suite and project management software.
- Capability to work effectively in a team environment.
- Strong interpersonal skills with an emphasis on relationship building.
- Ability to thrive in a fast-paced work environment.
- Attention to detail and problem-solving skills.
Qualifications
- Bachelor's degree in marketing, advertising, business administration, or related field.
- Prior internship or work experience in account management, customer service, or a related role is preferred.
- Understanding of marketing, creative processes, and project management principles.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to handle multiple projects simultaneously.
Responsibilities
- Assist with managing client portfolios and projects, ensuring that goals and objectives are met.
- Coordinate internal resources and third parties/vendors for the flawless execution of projects.
- Ensure resource availability and allocation, and maintain comprehensive project documentation.
- Monitor project performance using appropriate tools and techniques.
- Report and escalate issues or challenges to management as needed.
- Meet with clients to take detailed briefs and clarify specific requirements of each project.
- Develop strong relationships with clients through regular communication.
- Assist in the creation and presentation of project proposals, pitches, and recaps.
Intermediate (2-5 years of experience)
Summary of the Role
As a Creative Account Manager, you will serve as the liaison between our clients and our creative team, ensuring that client objectives are met with innovative and effective design solutions. You will manage client relationships, develop project strategies, and oversee the execution of creative projects from conception to completion.
Required Skills
- Strong interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
- Excellent organizational skills with the ability to manage multiple priorities and work under pressure.
- Proactive approach to problem-solving with strong decision-making capability.
- Operational understanding of marketing and creative processes.
- Fluency in using CRM software and MS Office (particularly MS Excel).
- Experience with project management tools and techniques.
- Creativity and ability to think outside the box.
Qualifications
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role.
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
- Experience delivering client-focused solutions to customer needs.
- Proven ability to manage multiple account management projects at a time, while maintaining sharp attention to detail.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills.
- BA/BS degree in Business Administration, Sales or relevant field.
Responsibilities
- Act as the primary point of contact for clients, building and maintaining strong, long-lasting customer relationships.
- Understand client needs and objectives, and work with the creative team to conceptualize strategies that achieve desired outcomes.
- Coordinate internal resources and third parties/vendors for the flawless execution of projects.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
- Prepare reports on account status and collaborate with our sales team to identify and grow opportunities within territory.
- Assist with challenging client requests or issue escalations as needed.
Senior (5+ years of experience)
Summary of the Role
As a Senior Creative Account Manager, you will be responsible for maintaining and expanding relationships with our most important clients, overseeing creative projects, and ensuring the delivery of high-quality services that meet client needs. You will act as the main point of contact between the creative team and the clients, guiding creative strategy, and collaborating with diverse teams to drive project success.
Required Skills
- Strong interpersonal and communication skills, both verbal and written.
- Highly organized with an ability to manage multiple accounts and projects.
- Keen eye for detail and a passion for delivering creative solutions that resonate with clients.
- Ability to lead and inspire creative teams to achieve excellence.
- Strategic thinking with an analytical approach to problem-solving.
- Proficient in project management tools and techniques.
- Financial acumen to develop and manage budgets.
Qualifications
- Bachelor's degree in Business Administration, Marketing, Advertising, or a related field.
- Minimum of 5 years of experience in account management, advertising, or a similar role within a creative agency or related environment.
- Proven track record of managing multiple projects simultaneously while maintaining attention to detail.
- Experience with CRM software and MS Office (particularly MS Excel).
- In-depth understanding of marketing and advertising principles.
- Excellent negotiation and presentation skills.
- Proven ability to manage and prioritize tasks in a high-pressure environment.
Responsibilities
- Develop and maintain strong, long-lasting client relationships, ensuring that all client needs and objectives are understood and addressed.
- Oversee the creative process from conception to completion, coordinating with multiple departments to ensure timely and successful delivery of projects.
- Negotiate contracts and close agreements to maximize profit, while balancing client satisfaction.
- Collaborate with the creative team to develop innovative, effective strategies that align with client goals and brand identity.
- Analyze market trends and client needs to identify new business opportunities.
- Provide feedback and guidance to the creative team, fostering a collaborative environment and ensuring high-quality output.
- Prepare and present reports on account status, including progress, risks, and opportunities to internal and external stakeholders.
- Identify opportunities to improve services and the client experience through continuous evaluation and refinement of processes.
- Manage and resolve any issues that arise during the project lifecycle, ensuring client concerns are addressed promptly and effectively.
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