INTERMEDIATE LEVEL
Interview Questions for IT Support Technician
Can you discuss a time when you ran diagnostic programs to resolve problems and optimize performance?
What degree do you hold? Is it in Computer Science, Information Technology, or a related discipline?
How comfortable are you with both verbal and written communication?
Describe a time when you followed up with a user to ensure their issue was resolved satisfactorily.
Can you describe situations where you have troubleshooted computer issues? What kind of issues were they and how did you resolve them?
Have you installed, modified, and repaired computer hardware and software systems before? Can you provide an example?
How do you handle difficult or frustrated users?
How proficient are you in English? Can you give an example of how you have conveyed technical information to non-technical users?
How do you train users on the proper use of hardware and software?
What steps do you take to document customer interactions, problems, and resolutions for future reference?
Can you describe your experience in managing time and working under pressure?
Describe your experience in diagnosing and resolving basic technical issues.
Are you familiar with remote desktop applications and help desk software? If so, which ones have you used?
Can you provide an example of when you worked as part of a team to provide technical support?
How do you keep up-to-date with advancements in technology to improve support and system management?
How do you respond to user inquiries and provide technical support in a prompt manner?
Can you provide an example of a problem you have solved using your problem-solving skills and attention to detail?
How do you prioritize your tasks based on urgency and importance?
Do you have any experience in providing technical support in an IT environment? If so, can you share some details?
Do you have any relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional?
How do you ensure the privacy and security of user data?
What is your knowledge level of computer systems, mobile devices, and other tech products?
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See Also in IT Support Technician
Junior (0-2 years of experience) Level
Intermediate (2-5 years of experience) Level
Senior (5+ years of experience) Level
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