What degree do you hold and how does it relate to this position?

Support Desk Technician Interview Questions

Sample answer to the question

I hold a Bachelor's degree in Computer Science, which is directly related to this position. During my studies, I gained a solid understanding of computer systems, software applications, and network fundamentals. I also completed various projects and assignments that required troubleshooting and problem-solving skills. Additionally, I have hands-on experience with both Windows and Mac operating systems. My degree has provided me with a strong foundation in the technical knowledge needed to excel in this role.

A more solid answer

I hold a Bachelor's degree in Computer Science, which makes me well-suited for this position. Throughout my studies, I gained in-depth knowledge of computer systems, software development, and network fundamentals. I completed several projects where I had to troubleshoot and resolve technical issues, which improved my problem-solving skills immensely. Furthermore, I interned at a tech company where I provided support to users, helping them with hardware and software issues. My degree equipped me with the technical expertise required to excel in this role, and my hands-on experience has prepared me to effectively communicate with non-technical users.

Why this is a more solid answer:

The solid answer includes more specific details about the candidate's degree and how it relates to the position. It mentions relevant coursework, projects, and hands-on experience, showcasing the candidate's technical knowledge and problem-solving skills. However, it could be further improved by providing examples or specific outcomes from the projects or internship experience.

An exceptional answer

I hold a Bachelor's degree in Computer Science, specializing in Network Security. This degree has provided me with a comprehensive understanding of computer systems, network protocols, and security measures. Throughout my studies, I completed advanced coursework in troubleshooting and resolving complex technical issues, as well as designing secure network infrastructures. I also undertook a research project where I analyzed different cybersecurity frameworks and implemented a secure web application for a local business. This experience further honed my problem-solving skills and attention to detail. Additionally, I interned at a large IT firm, where I managed the helpdesk and provided technical support to clients. This allowed me to refine my communication and customer service skills. My degree and hands-on experience have equipped me with the necessary knowledge and skills to excel in this position.

Why this is an exceptional answer:

The exceptional answer provides specific details about the candidate's degree specialization and advanced coursework, showcasing their expertise in network security. It also includes a research project and internship experience, demonstrating their practical application of skills and real-world exposure. The answer effectively highlights the candidate's problem-solving skills, attention to detail, and customer service abilities. It provides a comprehensive and well-rounded response to how the degree relates to the position.

How to prepare for this question

Highlight relevant coursework or specialization in computer science or related fields during the interview.
Provide specific examples from projects or internships where you demonstrated your technical knowledge and problem-solving skills.
Emphasize your ability to communicate technical concepts to non-technical users and provide excellent customer service.
Research the company's desktop computing environment and familiarize yourself with the tools and software they use.
Consider obtaining certifications such as CompTIA IT Fundamentals (ITF+) or A+ to further enhance your qualifications.

What interviewers are evaluating

Education
Technical Knowledge